Front Desk Banquet Manager

Tonia S Nowicki

*** **** *** **** ***, Knoxville, TN 37892 865-***-****, *****.*******@*****.***

Professional Skills

Managerial

Hire/Train employees to ensure guest satisfaction and pass Quality Assurance Audit

Maintain budget objectives

Schedule employees and maintain payroll objectives

Perform personnel functions such as selection, training, or evaluation

Monitor/Assess performance to make improvements or take corrective action Payroll/HR/Corporate Bookkeeper

Input payroll

Maintain Human Resource record

Input accounts payables/receivables using Quickbooks Customer Service

Inquire on guest satisfaction and fix any issues that arise

Ensure customer satisfaction at all times

Confer with customers by telephone, email or in person to provide information about products or services, take or enter orders, or obtain details of complaints Banquet Manager

Able to evaluate, determine, and separate out job responsibilities to oversee and ensure smooth deployment of banquet events up to 250 guests.

Experience in Quality Assurance

Work with various vendors to assure maximum satisfaction for clients Employment History

Company Employment/Positions Dates

HEP Inc Accounts Receivable 07/2021-present

Master Corp Executive Housekeeper (Director of

Housekeeping)

06/2020-04/2021

H.H.S. Assistant Director of Housekeeping 3/2019-12/2019 Wyndham Destinations Front Desk Agent 7/2017 -03/2019 Hanah Mountain Resort &

Country Club

Banquet Manager 04/2017-06/2018

Mazzone Hospitality Cashier/Prep/Server 08/2015-11/2017 Overnight Front Desk/Clerk Auditor 12/2013-07/2014 Banquet Server 10/2013-12/2013

Mexican Radio Payroll

HR/Bookkeeper/Manager/Sevrer

07/2014-07/2015

Education

A.A.S. Human Services, Fulton Montgomery Community College, Johnstown, NY A.A.S. Accounting, Fulton Montgomery Community College, Johnstown, NY

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