Business Analyst

CHINWE NWALIOBA

BUSINESS ANALYST

Valley Stream, NY 11580 347-***-**** ******.******@*****.***

Professional Summary

Results driven and team-oriented Business Analyst, with strong analytical skill. Well versed in Requirement Elicitation and Documentation. Client engagement, strong organizational and time management skills.

Skills

Requirements Gathering & Analysis

User Acceptance Testing (UAT)

Business Process Improvement

Risk Analysis & Decision Making

Change Management

Customer relationship management

Microsoft Visio, Microsoft Office Suite

Agile, Scrum, Confluence, Jira

Work History

Contact Tracer/Case Investigator 12/2020 – 2/2022

Public Consulting Group – Long Island NY (Remote)

Reach out to newly diagnosed Covid-19 patents to gather information of their most recent contact they might have been in contact with few days prior to symptoms onset or test date.

Update and register contact in data base (COMM care) and set them up for SMS daily follow up.

Document, escalate and follow up on contact that needs Community Support Services.

Provide contacts with approved information about state quarantine and isolation procedures.

Gather and document contacts/case symptoms, update them on the data base and follow up, on cases/contact till the end of their isolation or quarantine.

Ensures that protocols for school setting, nursing home and congregational setting case/contacts are adhered to.

Assist in drafting teams’ coverage schedule, update work log, send correspondence, and took part in training and weekly meetings.

Took part in training new hire, by conducting shadow calls and working them through CT workflows.

Business Analyst, 09/2018 to 12/2020

First Leaser Soft Inc – Huston, TX

Gathered requirements, documented, and translated requirements to business and functional requirements.

Supported Multiple Project, facilitated departmental peer view meetings.

Collaborated with QA team to design test plans and test cases.

Used SQL queries for data manipulations and analysis.

Conducted quantitative and qualitative analysis.

Assisted in drafting reports and correspondence to clients and management.

Created use case scenarios with process tools for better visualization of application.

Facilitated User Acceptance Testing for the clients/end users.

Education

Bachelor of Science: Marketing

Institute of Management and Technology

Certifications

Certified Scrum Master (CSM)

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