Customer Service Word Processor

MARTHA WILLIAMS

**** ********** *** **** *, Tallahassee, FL 32303 H: 850-***-**** ************@*****.***

SUMMARY

Tidy Word Processor adept at typing company documents, including reports, policies, and correspondence. Accurate and reliable with the ability to check documents for spelling, grammar and punctuation errors under tight deadlines.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

SKILLS

•Excellent researching abilities

•Telephone skills

•Verbal Communication Skills

•Organization and efficiency

•Typing Skills

•Handles Pressure

•Customer Service Skills

•Professionalism Skills

EXPERIENCE

11/13/2019 to 01/15/2020

Customer Service Representative (Remote)

Concentrix/EyeMed

•Answer inbound calls

•Verify insurance benefits and eligibility status, scheduled appointments

•Requested for member ID cards to be mailed out

•Emailed when requested in-network doctors list to members

•Providing any needed service to members

07/2011 to 02/2019

Senior Clerk

Department Of Highway Safety & Motor Vehicles Tallahassee, FL

•Correctly codes all letters to the driver and correctly updates the Expert database with no more than one error every 20 pieces of correspondence

•Process and Code Sanctions on driver record

•Process Correspondence

07/2001 to 06/2011

Senior Clerk

Department Of Highway Safety and Motor Vehicles

•Authorized to release to requestors copies of the Florida Traffic Crash Reports

•Authorized to receive, and respond to in-house email requests to provide copies of the Florida Crash Reports

•Authorized to respond and assist with the processing of incoming correspondence requesting copies of the Florida Traffic Crash Reports as it relates to regular mail, fax, written request and telephone requests received from government agencies, law enforcement and the general public

•Authorized to monitor all Florida Crash Fatality Reports and is also authorized to assist the section supervisor with gathering information required to produce the section's production log

•Update the CRS (Cashier Refund System) on a daily basic

•Record vendors deposit amount and maintain log as copy of The Florida Crash Report was purchased

07/1999 to 06/2001

Senior Clerk

Department Of Highway Safety and Motor Vehicles Tallahassee, FL

•Verified and examined documents for issuing of title

•Validate checks and money orders

•Requested more information and/or more money to be submitted

01/1989 to 06/1999

Word Processing Operator

Department Of Highway Safety and Motor Vehicles Tallahassee, FL

•Operate the office automated system equipment in the Correspondence Section

•Key and print letters and correction sheets for the Fast Title Service Section, Public Service Section of the Division of Motor Vehicles

•Use some independent judgement in keying letters and correction sheets

•Compile statistics and information for report for use by the supervisor

EDUCATION AND TRAINING

Some College (No Degree): Information Technology

ITT Tallahassee, FL

Only some credit

Certificate: Office Technology

Thomas Area Technical School Thomasville, GA

High School Diploma

Thomasville High School Thomasville, GA

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