Customer Service Room Attendant

Professional Summary

Skills

Work History

SALIMATOU FOFANA

**** ***** ***** ***** ** Apt 3 D, Chicago, IL 60649 901-***-**** ***********@*****.*** Patient Customer Service professional with over 7 years of experience working in fast-paced, deadline driven environments. Ability to interact with people from different cultures. Strong customer service skills both written and verbal.

Proficient in MS Office Suite (Excel,

PowerPoint, Word)

Fluent in French and English.

Excellent organizational skills, integrity, and

great follow-through on task

Pay attention to details, good team player

Uber Driver Partner 10/2018 to Current

Self Employed – Chicago, IL

• Comprehend the use of Uber software, by extensively going through the features.

• Respond to calls and tracks from customers according to the protocols established by the company.

• Receive and follow customers' locations through the software, and plan and route short and safe passages to destinations.

• Ascertain timely arrival at the customers' destinations, and inquire into further destinations.

• Map routes using Google maps, ensuring that safe routes are used to reach desired destinations.

• Consider customers' alternate route suggestions, after confirming that they are safe to use.

• Provide customers with information on cash amount incurred on their rides, and process their transactions.

• Work with the Uber software to ensure truncation of rides, at the end of each ride, according to the specifics of established protocols.

• Reroute passages to destinations in cases of high traffic, or road diversions, due to construction work.

• Perform both preventative and regular maintenance on cars ensuring that they remain in good working order.

Room Attendant 08/2015 to 01/2018

Peninsula Hotel Chicago – Chicago, IL

Consistently offer professional, friendly and engaging service Education

Clean all assigned guest rooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies

Sign in and out master keys daily

Maintain proper usage of cleaning supplies and equipment Return and properly tag all lost and found articles in the Housekeeping Office Follow departmental policies and procedures and service standards Report necessary maintenance items

Follow all safety and sanitation policies

Waitress 05/2011 to 01/2013

Mei's Kitchen – Chicago, IL

Greeted customers and managed seating area

Assigned appropriate wait staff to restaurant sections for ideal service environments Confirmed take-out orders and handled payment transactions Expedited food orders

Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials

Help dining room staff by setting and clearing tables; replenishing water; serving beverages Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To Go orders

Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

Associates In Art Science : Business 2011

Olive Harvey College - Chicago, IL

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