Executive Coach Customer Service

Bruce C. Budny

**** ******** ****, **********, ** 23114 804-***-**** ********@*****.***

VP OF HUMAN RESOURCES/COO/VP OF OPERATIONS

Asset Management / Strategic Planning / Budgeting / Business Turnarounds / Customer and Supplier Relations / Expansion / P&L / Restaurant / Project Management/ Performance Management/Organizational Development/Change Management/Inventory Control / Multi-unit Management/Customer Service/Marketing/Operations/Recruiting/HRIS Key Skills: Grasp process improvement matters quickly. Winning cooperation at all levels. Conceptual thinking. Getting things done quickly. Strong verbal communications. Very personable and good natured. Well respected. Highly organized. Exceptional team player. Action-oriented. Highly professional. Calm under pressure. Customer Service oriented. Hands-on operator. Results focused. ATS and HRIS. Microsoft Office. MBA, Averett University Executive Program. BA, Political Science, Randolph-Macon College. Career History

Car Pool, LLC, A 8 unit full service car wash/detailing company. July 2019 to present. Vice President of Human Resources. HR generalist/business partner role with emphasis on recruiting, staffing and training. Virginia Alcoholic Beverage Authority, Retail General Manager. January 2019 to July 2019. Operate high volume distilled spirits store.

Haynes Furniture Corporation, Sales Consultant. April 2018 to January 2019. Assisted guests with selection, financing, purchase and delivery of home furnishings. Chenega IH, LLC, A 21 unit IHOP franchise. January 2018 to March 2018. Area Director. Full operational and financial accountability for 7 high volume restaurants in NC. CFRA, LLC, A $90 million IHOP franchise. January 2015 to April, 2017. Vice President of Operations Services. Operations, administrative, recruiting and training accountabilities for 49 unit IHOP franchise.

Mid-Atlantic Pizza Restaurants, LLC, A $19 million Pizza Hut franchise. December 2011 to December 2014. Chief Operating Officer. Recruited to manage acquisition of 21 unit distressed franchise group. Improved sales and profit performance, significantly improved all operations metrics, and recruited new management team members. Full P&L accountability, report directly to CEO. Added 5 new units. Successfully managed transition during the sale of assets.

Piccadilly Restaurants, LLC, A regional cafeteria restaurant chain. August 2011 to December 2011 Regional Manager. Recruited to operate 10 unit region spread over 5 states with $20 million in annual sales. Improved unit cleanliness, customer satisfaction and unit profitability. US Census Bureau, Henrico Local Census Office

Local Census Office Manager. 2009 to 2010. One year federal appointment to oversee completion of 2010 census in the Richmond Metro area. Set-up office, hire, train and assign staff of over 2000 field, office and supervisory personnel; community and public relations; planning and budgeting; and supervising, and managing employee performance. Completed all 2010 Census operations ahead of schedule and under budget. The Pace Group, LLC, A self-operated start-up consulting company. 2008 to August, 2011. President/Owner. Organized and directed the start-up of Richmond, VA based business management consulting and leadership development company.

Bruce C. Budny 804-***-****

Page 2

Mid Atlantic Dairy Queen, LLC, $10M retail franchise restaurant chain. Chief Operating Officer. Directed operations for private equity acquisition. Established, implemented and directed operational structure with full P&L responsibility. Sbarro's Inc., a $450M traditional and non-traditional restaurant company. Regional Vice President of Operations. Managed between 95 and 220 restaurants including daily administrative and problem in Southeastern region. Regional Director of Operations. Full day-to-day operational responsibilities for 50 stores in a multi-state region. Delivered full regional P&L oversight of all operations and administrative functions. Bullet's, Inc., a $3.5M retail restaurant chain.

Vice President of Operations and Administration. Managed building of small organization by reconstructing operations. Improved cash control, systems and procedural development, franchising, new unit development, budgeting, compliance, policy development, and business development. Pizza Hut, Inc., a $40M national dine-in and delivery restaurant operation. Market Manager. Responsible for all operations associated with 50 corporate units. Pizza Hut of Richmond, Inc., $35M retail franchise restaurant chain. Vice President and Chief Operating Officer. 1984 to 1990. Provided senior management operational direction for 42 restaurant unit, overseeing ten direct reports. Managed capital budgeting, finance, real estate, asset management, cost control, investor and franchisor relations, public relations, marketing, advertising, business development and strategic planning functions. Supervised 1,400 associates. Certifications

Certified Quality Facilitator - Total Quality Institute (Process Improvement/Time-Cycle Reduction) Certified Facilitator - Resource Associates Corporation Certified Affiliate - Resource Associates Corporation DISC, Values and Attributes Certification

SHRM-CP

Affiliations/Community Service

Past State Director at Large, Board of Directors - Virginia Restaurant Association South Richmond YMCA Past Member of Board of Management Chesterfield Chamber of Commerce - Professional Development Committee Brandermill and Midlothian Rotary Clubs

Midlothian Kiwanis Club - Director

Queensmill Recreation and Civic Associations

Contact this candidate