Jose Edward Parena

092******** adqei9@r.postjobfree.com St. Francis, Villa Nicasia Vm Burol Main, Dasmarinas, Cavite

Summary

I am experience as a Customer representative. I support customers by providing helpful information, answering questions, and responding to complaints. We are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. I still young and it give me more room for improvement for the long run

Experience

Task Us Cavite City, Calabarzon

Customer Service Representative 10/2019 - 05/2020

Handle multiple inbound calls per week, answering customer inquiries and resolving issues

Track trends in customer feedback and collaborate with management to determine the root cause of issues

Amazon Pasay, Metro Manila

Seasonal Customer Service Representative 02/2021 - 06/2021

Respond to customer inquiries quickly via phone, email, or in-person

Provide exceptional customer service to all incoming clients

Idesia Dasmarinas Dasmariñas, Calabarzon

Real Estate Agent 05/2019 - 11/2019

Negotiate final price and draft sales contracts

Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions

Scheduled walkthroughs of prospective properties and guided clients through each home’s features and value

Negotiated and managed sales contracts and answered all client questions

Skills

Customer service,Microsoft office,Call center,Sales,Marketing,Social media marketing,Sales Experience,English

Education

Emilio Aguinaldo College Cavite Dasmariñas, Calabarzon

BS Tourism 05/2019