Customer Service Administrative Supervisor

Algernon M. Carter

HR Supervisor Profile

***********@*****.*** • 719-***-****

Gwynn Oak, MD 21207

Accomplished and performance driven professional with extensive experience in human resource management, administrative functions and talent acquisition. Proven success in providing administrative support, managing HR functions, compiling and updating employee records, and ensuring smooth communication and prompt resolution of all queries. Skilled at organizing training/development programs, delivering HR guidance to meet company requirements, and managing discipline and grievance issues. Demonstrated ability to devise and implement recruitment and selection policies/procedures and maintain sharing knowledge of employment legislation/best practice.

Areas of Expertise

HR Management

Administrative Oversight

Regulatory Compliance

Records Management

Performance Evaluation

Recruitment & Selection

Training & Development

Excellent Customer Service

Budget Management

Professional Experience

Baltimore Military Entrance Processing Station, Ft Meade, MD Oct 2013 – Present

Lead Human Resource Assistant

Deliver administrative support to Reception-Administration Control Desk (RACD) to ensure operational efficiency. Supervise enlistment processing to ensure compliance with USCIS, fingerprinting policy/procedures of applicants, using automated systems. Ascertain acceptability of fingerprints from USCIS and resolve discrepancies to verify applicant emergency data records. Interview applicants to obtain complete data and verification of I-9 compliance eligibility for the company. Collaborate with liaisons to facilitate selection decisions.

●Received recognition as professional of the month three times for exceptional performance.

●Achieved accomplishment as Battalion pro.

●Awarded 5/5 in job appraisal report (SF50) for impeccable performance in nine categories.

●Complied with regulatory requirements to prepare individuals for enlistment/induction into armed services.

●Developed comprehensive reference materials including manuals, letters, and directives to introduce efficient understanding of procedures.

New York Counselling for Change, Jackson Heights, NY Aug 2011 – Oct 2013

Billing Specialist

Analyzed data for input, evaluate electronic claim and submission of claims to ensure smooth operations. Oversaw insurance claims and forms to regulate efficiency in filing. Prepared and presented analytical reports to senior leadership regarding outstanding patient insurance claims to track pending payments. Delivered general performance management advice to staff and management as well as facilitated managers and employees in preparation of annual performance plans to enhance service.

●Delivered impeccable customer service to achieve 100% satisfaction rating from customers.

●Built and developed relationships with third party payers such Medicare and Medicaid for business correspondence.

●Produced and maintained extensive records of claims, billing, and client details promoting organizational integrity.

United States Army NATO Command, Heidelberg, Germany May 2007 – Jun 2010

Chief Administrative Supervisor

Delivered supervisory/administrative support to deputy commander for Heidelberg. Supervised congressional funds for General, including file updates, funds information, and tracking/reporting discrepancies to supervisors. Reviewed budget and expense reports to map finances and regulate compliance with necessary policies/regulations. Provided training to staff and management on HR programs, policies, and systems as well as developed training content to improve and update material in line with changing requirements.

●Prepared and processed over 1400 certificates of appreciation for 26 countries during training in France, Albania, and Armenia.

●Reduced officer evaluations by 80% by devising manual for performance assessments.

●Established configuration control standards to regulate accuracy in officer rating reports.

Education

Bachelor of Arts in Human Resource

University of the Incarnate Word, San Antonio, TX

Associate of Applied Science in Health Service Administration

Berkeley College, New York, NY

Associate of Applied Science in Criminal Justice

Georgia Military College, Milledgeville, GA

Professional Training & Certification

CompTIA IT Fundamentals Certification

CompTIA IT A+ Certification

Computer Support Technician

Equal Opportunity Leaders Course

HR Supervisors Development Course

Customs Border Clearance Agent (CBCA)

US Department of Homeland Security

Battle Staff Course, US Army

VITA/TCE Non-credentialed Tax Return Prepare

Technical Proficiencies

Networking WAN/LAN Protocols Administration & Configuration TCP/IP FTP DNS SMTP Configurations Domain Registration Microsoft Office Suite, Word, Excel, Outlook, Power Point ITunes

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