Customer Service Assistant Manager
Resume:
Leskibel Garcia
Bilingual Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions.
**** ****** ***** **** *** 101
Raleigh NC 27606
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EXPERIENCE
Duke Regional Hospital, Raleigh, NC — ER HUC
DEC 2020 - NOV 2021
●Medical transcription.
●Maintained medical charts and graph vital records.
●Collaborated with staff to keep discharge documents, birth and death certificates updated.
●Manage unit communication to promptly answer telephones and activating paging system and unit mail.
●Attain customer service excellence by satisfying customer needs.
Leith Honda, Raleigh, NC — Sales Agent
Dec 2019 - NOV 2020
●Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models.
●Suggested trade-ins; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
●Met monthly sales goals.
North Star Kia, Long Island, NY — BDC Assistant Manager
FEB 2019 - MAY 2019
●Performed cold-calling and follow-ups with leads to secure new revenue.
●Cold-called leads and closed 20-25 sales over a week.
●Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
●Proactively managed client correspondence and recorded all tracking and communications.
Route 22, Hillside, NJ — BDC Assistant Manager
MAR 2018 - FEB 2019
●Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
●Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
●Adapted sales techniques to specific clients and promoted products based on individualized client needs.
●Collected and processed payments
KIA, Yonkers, NY — BD Representative
MAY 2016 - JUN 2017
●Excellent communication and presentation skills, ability to multi-task and manage time effectively.
●Perform basics bookkeeping duties as well as compile financial records.
●Completed 175 daily cold calls, with an average customer conversion rate 40% Completed company leadership training programs.
EDUCATION
Highschool of Fashion Industries, Chelsea, NY — Diploma
JUN 2012
LANGUAGES
English, Spanish
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