DOUAA AL MAJDOOB

RECEPTIONIST

**years within working in Receptionist,

Customer service

WORK EXPERIENCES

LANGUAGES

Internet

Reading

Trip

Sport

HOBBIES

PERSONAL SKILLS

35Years old

PALASTAIN

050-*******

adqee7@r.postjobfree.com

Hard working, Reliable, Loyal and

proactive.

Abilityto workeffectivelyunder

pressure.

Fast Learner.

Presentation Skills.

Good communication skills.

InternetSkills.

Speed Data Entry (English– Arabic).

Software and hardware skills.

Operating systems” Windows7s

Windows 8.1– Windows 10– Windows

Server.

Problem solving

ARABIC

ENGLISH

AL-QUDS SPECIALIZED DENTAL

CENTER

UAE– ABU DHABI NOV 2019 - until now

RECEPTIONIST

Main Duties:

I worked in al-Quds specialized dental center from December 2019 till now

I have good experience in reception we use unicare system I worked with orthodontics doctors .

I have very good experience in reception and how to manage every thing in doctor schedules, I know how to check all orders for Thiqa patient and daman insurance and how to check the approvals using website of thiqa for orthodontic patient and GB .

I know how to check eligibility of insurance for the patient per using website or open jet .

I worked with surgery doctor, and I have good experience to manage schedule of surgery doctors and general dentist doctors . Prepare all reports of patients daily and monthly for new patient and daily billed patients.

I'm helping my colleagues to help him how to manage the schedule’s and how to bring more patient to our clinic and how to speak to angry patient

I know for system of OPG and CBCT and how to open for doctors and I have very good experience to describe the OPG of patient to manage with doctor to manage will send the patient to which doctor to reduce waiting time

Listen to the patient what is his issue so I can suggest best doctor for his case orthodontist or surgery or general treatment and to manage from where the patient will start to give him good treatment plan between me and doctor instruction .

I worked as supervisor for the clinic when supervisor is absent, and I manage the staff and resolve any complaint for doctors, nurses and patients .

I took certificate for employee of the month many times . I have very good relation between me and all staff in the clinic

•Reporting into the Clinic Manager.

•Interface with clients, starting them on their journey at the clinic.

•Explaining services.

•Taking calls.

•Setting up appointments.

May 2017 - to March 15, 2019 / Intra Laser

Medical Center /Healthcare & Cosmetic

Center

Receptionist, Client Coordinator

May 2016 - Aug 2017 / Amrita Medical

Center / Healthcare &Cosmetic Center

Medical Receptionist

• Greet patients.

• Assist patients to complete all necessary forms and documentation including medical insurance.

• Ensure patient information is accurate including billing information.

• Inform patients of medical office procedures and policy.

• Maintain and manage patient records.

• Move patients through appointments as scheduled.

• Answer incoming calls and deal with inquiries.

• Transfer calls as required.

• Schedule patient appointments.

• Collect co-pays and payments.

• Report statistics as required.

• Schedule admissions, tests, scans and outside appointments for patients.

• Respond and comply to requests for information.

• Deal with incoming and outgoing post.

• Complete other clerical duties as assigned.

Maintain stock of forms and office supplies

March 2011 - May 2012 / American Center for

Psychiatry andNeurology / Healthcare

Medical Receptionist

Responsibilities

Answering call phones

Medical Receptionist

Responsibilities

•Greeting and interacting with patients.

•Coordinating patient care.

•Answering telephones, taking messages, and directing calls appropriately.

•Data entry, mail management, and scanning.

•Maintaining appointment schedule by following office-scheduling policies.

•

•Insurance verification/authorizations for tests and surgeries.

•Collecting co-pays and occasionally handling finances. Inform patients of medical office procedures and policy. Maintain and manage patient records.

Move patients through appointments as scheduled.

Answer incoming calls and deal with inquiries.

Transfer calls as required.

Schedule patient appointments.

Collect co-pays and payments.

Report statistics as required.

Schedule admissions, tests, scans and outside appointments for patients. Respond and comply to requests for information.

Deal with incoming and outgoing post.

Complete other clerical duties as assigned.

Maintain stock of forms and office supplies.

OTHER SKILLS

Microsoft Office

Unicare - Clinical

Information System (CIS)

DRIVING LICENSE

GROUPS - A

EDUCATION

Diploma of secretary

Jan 2010 - Jan 2011 / Obagi Dermatology &

Cosmetic Center /Healthcare & Cosmetic

Center

Medical Receptionist

Responsibilities

• Greeting and interacting with patients.

• Coordinating patient care.

• Answering telephones, taking messages, and directing calls appropriately.

• Checking patients in and out; verifying and updating necessaryinformation in medical records.

• Data entry, mail management, and scanning.

• Maintaining appointment schedule by following office-scheduling policies.

• Insurance verification/authorizations for tests and surgeries.

• Collecting co-pays and occasionally handling finances.

Contact this candidate