STEPHANIE ANN ZALDIVAR

adqec5@r.postjobfree.com

+974-****-**** (mobile)

OBJECTIVE

Dedicated administrative professional with excellent customer service skills and extensive knowledge in computer. Interested in opportunities in the travel industry focusing on sales, customer care, and office management.

SKILLS

Computer literate

EXPERIENCE (PRESENT TO PAST)

F&B ADMINISTRATIVE ASSISTANT/HOSTESS

THE TORCH DOHA HOTEL

DOHA, QATAR

JANUARY 19, 2011 – UP TO PRESENT

Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction

***

CONVENTION & EVENTS COORDINATOR/

WATERFRONT AIRPORT HOTEL & CASINO MACTAN CEBU, PHILIPPINES

FEBRUARY 2009 – DECEMBER 2010

They meet with clients to work out event details, plan with the client and their team, scout and book locations, food, entertainment, staff

and cleanup

***

F&B ADMINISTRATIVE ASSISTANT/

WATERFRONT AIRPORT HOTEL & CASINO MACTAN

CEBU, PHILIPPINES

MAY 22, 2006 – FEBRUARY 7, 2009

Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction

***

RESERVATION CLERK/

WATERFRONT AIRPORT HOTEL & CASINO MACTAN

CEBU, PHILIPPINES

JANUARY 04 – MAY 13, 2006

Responsible for room bookings, ensuring correct queries for guests,

Maintain and implement filing and storage system for files, records, correspondences, reports and other documents

***

WINE ATTENDANT cum PRODUCT SPECIALIST cum SERVER cum CASHIER

MARCH 2004 – FEBRUARY 2005

THE TINDERBOX

BANILAD, CEBU CITY

Responsible for the monitoring of wines, liquors & liqueurs, ensuring that quota is met, Introducing new wines to customer, assist guest who is not too familiar with wines and making sure that guest is satisfied with the recommendation

(These jobs (as RESTAURANT PRODUCT SPECIALIST & WAITRESS) were part of my position as a wine attendant in Tinder Box, Cebu, I would sometimes do the cashiering & bartending) I was doing multi-tasking as what my manager encouraged me to always do to widen my knowledge)

***

RESERVATION CLERK/

GOLDILOCKS BAKESHOP

CEBU, PHILIPPINES

OCTOBER – DECEMBER 2003

Responsible for the reservation of cakes through phone calls or walk-in,

Communicate with the warehouse personnel for the correct numbers of cakes to be ordered, properly display cakes in the store, knowledgeable with cake ingredients, monitor expiry dates of cakes

COLLEGE EDUCATION

BACHELOR OF SCIENCE MAJOR IN HOTEL & RESTAURANT MANAGEMENT

2000 – 2004

UNIVERSITY OF CEBU (LAPU2X & MANDAUE BRANCH)

HIGH SCHOOL/ELEMENTARY EDUCATION

ST. PETER’S COLLEGE OF ORMOC

Elementary – 1982 – 1988

High School – 1988 – 1992

WORKSHOP/TRAININGS

SERVICE PLUS WORKSHOP SEMINAR

July 17-18, 2008

GRACIOUS CUSTOMER CARE SEMINAR

January 17 – 19, 2007

5s JAPANESE HOUSEKEEPING SEMINAR

January 26, 2007

EFFECTIVE BUSINESS WRITING

February 26 – 27, 2007

BASIC ENGLISH LANGUAGE PROFICIENCY PROGRAM

December 19-20, 2007

BASIC SAFETY & SECURITY SEMINAR

December 6-7, 2007

UNDERSTANDING CROSS – CULTURAL DIFFERENCES WORKSHOP

September 15, 2006

WFQS (FOOD QUALITY SYSTEM SEMINAR)

December 2006

WINE TRAINING

JULY 10, 2006

FOOD SAFETY SEMINAR

October 31, 2004

CHARACTER REFERENCE

MS. RIZA GALARIDO

Exec. Secretary to the GM

Harold’s Hotel

MR. KRISHNALALL BEEHAREE

Executive Chef

The Torch Hotel

+974-****-****

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