Administrative Assistant Customer Care
Resume:
STEPHANIE ANN ZALDIVAR
***.********@*****.***
+974-****-**** (mobile)
OBJECTIVE
Dedicated administrative professional with excellent customer service skills and extensive knowledge in computer. Interested in opportunities in the travel industry focusing on sales, customer care, and office management.
SKILLS
Computer literate
EXPERIENCE (PRESENT TO PAST)
F&B ADMINISTRATIVE ASSISTANT/HOSTESS
THE TORCH DOHA HOTEL
DOHA, QATAR
JANUARY 19, 2011 – UP TO PRESENT
Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction
***
CONVENTION & EVENTS COORDINATOR/
WATERFRONT AIRPORT HOTEL & CASINO MACTAN CEBU, PHILIPPINES
FEBRUARY 2009 – DECEMBER 2010
They meet with clients to work out event details, plan with the client and their team, scout and book locations, food, entertainment, staff
and cleanup
***
F&B ADMINISTRATIVE ASSISTANT/
WATERFRONT AIRPORT HOTEL & CASINO MACTAN
CEBU, PHILIPPINES
MAY 22, 2006 – FEBRUARY 7, 2009
Responsible for providing support for the administrative, logistical and secretarial requirements of the department, managing records, files and the flow of incoming and outgoing information within the limits of established standards, procedures, goals and targets of the hotel with the objective of ensuring delivery of quality service and achieving guest satisfaction
***
RESERVATION CLERK/
WATERFRONT AIRPORT HOTEL & CASINO MACTAN
CEBU, PHILIPPINES
JANUARY 04 – MAY 13, 2006
Responsible for room bookings, ensuring correct queries for guests,
Maintain and implement filing and storage system for files, records, correspondences, reports and other documents
***
WINE ATTENDANT cum PRODUCT SPECIALIST cum SERVER cum CASHIER
MARCH 2004 – FEBRUARY 2005
THE TINDERBOX
BANILAD, CEBU CITY
Responsible for the monitoring of wines, liquors & liqueurs, ensuring that quota is met, Introducing new wines to customer, assist guest who is not too familiar with wines and making sure that guest is satisfied with the recommendation
(These jobs (as RESTAURANT PRODUCT SPECIALIST & WAITRESS) were part of my position as a wine attendant in Tinder Box, Cebu, I would sometimes do the cashiering & bartending) I was doing multi-tasking as what my manager encouraged me to always do to widen my knowledge)
***
RESERVATION CLERK/
GOLDILOCKS BAKESHOP
CEBU, PHILIPPINES
OCTOBER – DECEMBER 2003
Responsible for the reservation of cakes through phone calls or walk-in,
Communicate with the warehouse personnel for the correct numbers of cakes to be ordered, properly display cakes in the store, knowledgeable with cake ingredients, monitor expiry dates of cakes
COLLEGE EDUCATION
BACHELOR OF SCIENCE MAJOR IN HOTEL & RESTAURANT MANAGEMENT
2000 – 2004
UNIVERSITY OF CEBU (LAPU2X & MANDAUE BRANCH)
HIGH SCHOOL/ELEMENTARY EDUCATION
ST. PETER’S COLLEGE OF ORMOC
Elementary – 1982 – 1988
High School – 1988 – 1992
WORKSHOP/TRAININGS
SERVICE PLUS WORKSHOP SEMINAR
July 17-18, 2008
GRACIOUS CUSTOMER CARE SEMINAR
January 17 – 19, 2007
5s JAPANESE HOUSEKEEPING SEMINAR
January 26, 2007
EFFECTIVE BUSINESS WRITING
February 26 – 27, 2007
BASIC ENGLISH LANGUAGE PROFICIENCY PROGRAM
December 19-20, 2007
BASIC SAFETY & SECURITY SEMINAR
December 6-7, 2007
UNDERSTANDING CROSS – CULTURAL DIFFERENCES WORKSHOP
September 15, 2006
WFQS (FOOD QUALITY SYSTEM SEMINAR)
December 2006
WINE TRAINING
JULY 10, 2006
FOOD SAFETY SEMINAR
October 31, 2004
CHARACTER REFERENCE
MS. RIZA GALARIDO
Exec. Secretary to the GM
Harold’s Hotel
MR. KRISHNALALL BEEHAREE
Executive Chef
The Torch Hotel
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