Service Representative Customer
Resume:
Alayah Knight
(Local to Lauderdale Lakes, FL and immediately available)
Professional Summary:
Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements.
Strong ability to communicate and maintain accurate records.
Decisive problem solver with an enthusiastic attitude and desire to please consumers.
Education:
M.D. Medical Assistant Jan 2027
Florida career college, Lauderdale Lakes, Florida
High School Diploma Jun 2017
Sunrise high school, Sunrise, Florida • GPA 3.2.
Skills:
Customer needs assessments
Organization and recordkeeping
Service upsells
Customer service excellence
Inbound call answering
Product and service knowledge product questions.
Experience:
Accenture Feb 2021 – Mar 2021
Customer Service Representative
Handled more than 50 – 100 inbound/outbound calls in a day
Manage large amounts of incoming calls
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
VSP Dec 2020 – Jan 2021
Customer Service Representative
Handled more than 50 – 100 inbound/outbound calls in a day
Respond to routine and complex e-mail and web chat inquiries from members and clients
Responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility
Identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
Effectively educate and influence members and prospective members on the value and benefit that VSP offers through its products, services and extensive network of doctors
Iqor – Pompano, FL Dec 2019 – Mar 2020
Customer Service Representative (Laid off due to COVID)
Handled more than 100 - 150 inbound/outbound calls in a day
Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
Processed product orders, including entering customer orders and completing stock replenishment orders.
Processed orders and coordinated delivery schedules to meet customer needs.
Continuously met or exceeded daily service quality and performance scores.
Documented compliance with company policies and procedures and wrote sales reports daily.
Teleperformance – North Lauderdale, FL May 2018 – Oct 2019
Customer Service Representative
Handled more than 100 - 150 inbound/outbound calls in a day
Updated accounts with customers' current personal and purchasing information.
Processed product orders, including entering customer orders and completing stock replenishment orders.
Completed more than 110 calls per day by following scripts and maintaining good call control.
Processed orders and coordinated delivery schedules to meet customer needs.
Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Engaged with customers to understand and resolve issues and answer
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