Freelance Consultant Voice Engineer
Resume:
Binghamton, New York *****
***********@*****.***
Michael Dorion Brown
Unified Communications Network EngineerSKILLS
Cisco Unified Communications (CUCM), Offfice 365, Azure, Microsoft Teams, Networking, Customer Service, Windows Server, Linux, SIP, Cloud Computing (AWS, Azure), Asterisk Based Phone Systems, Cisco UCCX, Security Camera Systems, Genesys, Project Management, WebEx, VMWare, SQL, Powershell, Firewalls
EXPERIENCE
SASA Consulting, Vestal, New York — Senior Systems Analyst and Voice Engineer
May 2021 – October 2021
Worked on Microsoft 365, Teams Voice, Azure, and collaboration troubleshooting (Microsoft Teams).
Confirgured and troubleshot Active Directory and Windows Servers
Set up SIP trunks to work with Direct Connect and Microsoft Teams
Configured networks and phone systems.
Provided technical support.
Self Employed, New York — Freelance Consultant
May 2020 - PRESENT
Work on VOIP and collaboration troubleshooting (Cisco and Microsoft Teams)
Worked on converting phone systems to Microsoft Teams
Configure networks and firewalls.
Price out SIP trunks and Microsoft products
Provide technical support.
Alertus Technologies, Calverrton, Maryland — Implementation Manager
February 2020 - April 2020
Serve a high level phone system integrator for both Cisco and Avaya systems.
Act as the lead on new customer implementations, developing and maintaining relationships with key stakeholders.
Wetlands Work, Phnom Penh, Cambodia — Biochemistry Consultant
January 2019 - May 2019
Worked on designing environmentally friendly toilets.
IronBow Technologies, Chantilly, Virginia — Senior Voice Engineer
May 2018 - October 2018
Oversaw Cisco Unified Unified Communications Systems for the United States Tax Courts, Department of Energy, Veterans Administration and a variety of private companies.
Implemented Cisco Teams
Worked on implementing Microsoft Teams
DXC Technologies, White Oak, Maryland — Lead VOIP Network Engineer
August 2017 - March 2018
Troubleshoot SIP issues.
Set up a test SBC lab for the FDA
University of Maryland, College Park, Maryland — Lead Cisco Unified Communications Network Engineer
August 2016 - June 2017
Managed a Cisco Unified Communications system for over 1000 employees.
Supervised and taught graduate students studying computer science.
Directed and assisted the Help Desk and tier 2 engineers on resolving Cisco issues.
Upgraded the University of Maryland from Cisco Unified Communications from 10.5 to 11.5.
Total Wine & More, Bethesda, Maryland — Unified Communications Network Engineer
July 2014 - July 2016
Managed a Cisco Unified Communications system for over 450 employees.
Troubleshooting of all SIP, VOIP and CUCM issues.
Monitored and integrated systems.
Mom’s Organic Market, Rockville, Maryland — IT Manager
November 2010 - July 2014
Managed IT infrastructure for 15 locations with over 500 employees
Planned and built new IT infrastructure for new locations.
Supported 15 retail locations built 6 and improved IT.
EDUCATION
University of Chicago — BA in History
October 1991-December 1995, Chicago, Illinois
CERTIFICATIONS
The SIP School — SSCA@SIP Training
Granted on July 12th 2017
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