Support Agent Associate Customer

Gary Hampton

Address Philadelphia, PA, *****

Phone 215-***-****

E-mail ***********@*****.***

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Professional telephone demeanor

Data Entry

Analytical and Critical Thinking

Problem-solving skills

MS Office

Work History

2021-08 - 2021-10

Associate Customer Service Representative

United Concordia Dental Remote

Handled inbound calls from policy holder's, healthcare providers, and other insurance companies

Answered inquiries on policy coverage and status of dental claims

Accurately documented, research and resolve customer service issues

Provided information for subscribers such as questions pertaining to insurance, billing, claims or eligibility

Documented each customer encounter or resolution in appropriate computer tracking system

Met and maintained production standards, counts and inquiry response turnaround.

2017-08 - 2020-06

Courier

Postmates, Doordash, GrubHub, Philadelphia, PA

Used vehicle to make deliveries of food, groceries, electronics and other goods

Load vehicle with listed goods ensuring goods are loaded correctly

Unload and sort items collected along the way

Plan and follow the most efficient routes for delivering goods

Greet customers and give exceptional customer service and follow all delivery instructions

2017-01 - 2017-07

Customer Service Representative

Opensky, A Division Of Capital Bank, Horsham, PA

Assisted applicants through secure credit card application process

Assisted cardholders with account questions, payments, transactions, and credit line increases

Handled high call volume and emails while delivering high service quality

Handle escalated issues very well and work to diffuse situations to ensure customer satisfaction

Resolved customer questions and complaints and give information on policies and regulations

Think critically, solve problems, identify and avoid fraudulent activity and to ensure safety of confidential information

Documented each customer's account access with information provided including results of phone call

2016-08 - 2016-11

Shipping Clerk

Medscope, Wynnewood, PA

Packed and shipped Personal Emergency Response Systems (P.E.R.S.)

Used customized computer application to program devices

Contacted customers to return lost equipment

Mailed instructions along with packaging for equipment returns

Checked in and prepared equipment for reuse (includes some light cleaning)

Communicated with Care Managers to ensure P.E.R.S were activated

Education

2001-03 - 2001-08

Certificate: Carpentry

A. P. Orleans Technical Inst - Philadelphia, PA

1996-09 - 2000-09

High School Diploma

Martin Luther King High School - Philadelphia, PA

Contact this candidate