ELOISA RAMIREZ-GUTIERREZ

Cell Ph. 586-***-**** Houston Area.

E-mail: adqe8w@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking to obtain a full-time position in an organization where I can learn and grow my career, Utilizing my previews experience in project management, team work and customer service.

Allowing me to further develop my organization and educational skills as well as the ability to work with other team members.

EDUCATION

Recently obtained a few Certifications for the Loan Industry

Certified Master Loan Processor (NAMP®-CMLP) Feb/18/2022 along with DU&LPA-Workshop, New COVID-19 guidelines, Redesigned URLA-Form1003, TRID compliance essentials.

Currently taking Certified Master Mortgage Underwriter certification.

Bachelor of Science in Electronics & Industrial Engineering, 1999. (5 Years degree)

Instituto Tecnológico de Chihuahua, Chihuahua, México, Validated by WES (world validation services in the USA).

GENERAL SKILLS

Well-developed problem-solving skills to research and resolve discrepancies required. Proven experience updating, following up on progress in open item task, documentation and other information from customers and suppliers as results of audits or open actions list.

Administrative experience, strong math and analytical skills

Excellent written and verbal communication skills

Ability to prioritize, organize and meet deadlines, teamwork oriented, project management experience

Available to work varying hours and overtime if needed

Prior customer service and sales experience

Strong ability to take initiative and confidently direct customer interactions and other tasks at all levels of employees and within cross-functional teams.

Detail and task oriented, Ability to adapt to constant change within the industry

Coordinates and schedule project goals. Meeting performance deadlines and expectations, proven ability to set and hit goals

Bilingual, English, Spanish 100%

Performs other administrative tasks, such as faxing, emailing, making telephone calls, to support the job.

Experience in various areas such as: Supplier Quality Assurance, Project engineering, Quality Engineer, Process Engineering, Production and Operations.

Proficient in computer software Microsoft Office (Excel, Word, Power point, Microsoft Project).

Due to Recent Certification - Training knowledge

on mortgage and consumer lending regulations, including but not limited to Regulation RESPA -TILA and ECOA Regulation B, Dodd-frank regulations requirements, and loan documents (LE, CD disclosures)

Conventional FHA and VA Loan Processing training in the last year.

Training Knowledge (DU, LP, Day 1 Certainty, AIM, ACE Microsoft Office & Windows)

Knowledge of FNMA, FHLMC, FHA, USDA, & VA underwriting guidelines

WORK EXPERIENCE

2000- to 2010 TRW Automotive Inc.

Held different rolls in the organization going from process quality responsibilities to project management (including planning and launch of new projects), then going in to managing supply base for internal and external critical suppliers.

As Sr. Quality was responsible for quality performance of assigned plants and direct contact with customers. Lead quality concerns and root cause analysis, team investigation and corrective action implementation. Lead internal and external Audit processes.

Senior Product Quality Engineer TRW OSS Electronics, 3yrs

Supplier Quality Assurance Engineer TRW OSS, 4yrs

Launch Project Engineer VW & GM, 2yrs

Process Quality Engineer (Driver air bag and modules) 2yrs

ADITIONALS

Bilingual 100%: English, Spanish

US Citizen

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