Engineering Assistant Agent Work
Resume:
Jeff Adamek
Warrenville, IL **555
***********@*******.***
PROFILE
I am an innovative, adaptable person with a strong work ethic and excellent communication and interpersonal skills. I am looking for a position which offers substantial professional and personal growth where I can utilize my experience in customer service and challenge myself at the same time.
EXPERIENCE
Customer Service, Morrell Inc. / Glendale Heights IL - May 2013 - present
At Morrell my duties involve communicating with the factory to get quotes for customer, checking order status and expediting orders to meet customer required date. Also I would create / provide a quote for the customer, help solve billing issues, enter orders and start the return authorization process. Skills possessed are an excellent verbal and oral communicator, Proficient with Excel and computer literate. When Morrell went paperless they sent me to the Michigan headquarters to learn how they use the software SmartSearch. I am the goto person for our Chicago location for SmartSearch. As a team player, I assist in the warehouse by packaging parts to go out by UPS, check in shipments and receive them into our inventory. I am Hazemat Certified.
Engineering Assistant, Volt Services, / Caterpillar, Peoria, IL - August 2012 - March 22, 2013
At Caterpillar I used lotus notes and Sametime. I have learned new software, such as but not limited to TeamCenter Visualization Mockup 8.3 to create monolithic files, take measurements of 3D models, and find the weight for a part. I have used TIF files to read prints and make corrections. Also participated in weekly meetings with the Light Structure Group, the Engine Installation team and Cooling team. Other projects included using GPGR, Nitromation, PCM and high Velocity Caterpillar(HVC). Updated PowerPoint slide presentation for the Supervisor, Excel was used to create Target to actual cost data spreadsheets and updated the LASS spreadsheet to use for quarterly reviews. I also attended cost reduction meetings.
Group Leader, LTD Commodities, Aurora, IL - Oct 2001- Dec 2010
I have helped customers with all aspects of there account, from placing orders to billing issues. As a Group Leader I have performed coaching duties, monitoring tasks, expedite requests and I have provided agent work habits for evaluations. I have managed a team anywhere from 14 to 16 agents at a given time and assisted in training when needed. While a LTD I was a member of the SAP implementation team and the safety committee
Engineering Assistant, Advanced Resources/ 3COM, Rosemont IL — March 2000-March 2001
Research internet for products, interfaced with suppliers to obtain pricing information, Managed inventory to support production build schedules. Processed inventory transactions to keep inventory levels accurate. Learn to read blueprints to assist Engineers.
Previous Work Experience
Administrative Assistant, Pro Staff Agency, Rolling Meadows IL
Utilized Microsoft Word and Excel, Managed and organized Customer Service files as required. Performed duties as required.
EDUCATION
Harper College, Palatine IL
Computer Learning Center Schaumburg IL - Graduated; Certificate in Support / Network Administration Graduated / Certificate, March 2000
Cooking and Hospitality Institute of Chicago, Chicago IL - Graduated; Certificate in Culinary Arts
Graduated / Certificate, November 1991
SKILLS
Excellent verbal and written communications
Proficient in Microsoft Word
Microsoft Excel beginners class 2-21-2013
Microsoft Excel Intermediate 2-22-2013
Microsoft Excel Advanced - 2-25-2013
Proficient in Lotus Notes
Proper filing techniques and organizational techniques
Multi - tasking
Proficient in SAP
Activities:
2011 - Assistant Coach for Warrenville Girls Softball Associtation - Junior Division
2012 - Head Coach for Warrenville Girls Softball Association - Junior Division
2012 - Warrenville Girls Sofball All-Star Team - Head Coach for Junior Division
2012 - Assistant Coach for Wheaton Girls Softball
2013-Assistant Coach for Warrenville Girls Softball Association-Majors Division
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