Customer Service Office Assistant
Resume:
TINA JENKINS
Atlanta, GA *0349
678-***-**** *************@*****.***
QUALIFICATION SUMMARY
Over 7 years of experience as an Assistant to Directors, Assistant Directors and Managers equip me to professionally perform any clerical task assigned. Over 10 years of experience as a Customer Service Representative prepares me to manage any customer related situation via the telephone or face-to-face. Over 5 years of experience as a Unit Secretary provides me with the skills needed to expedite duties in a proficient and efficient manner when assisting patients, doctors, and nurses. Over 5 years of experience in Retail/Transportation/Logistics with major companies that familiarize me with sorting, shipping, loading, and routing pallets, bins, crates, and trucks for safe and efficient delivery. Over 3 years of experience in a Call Center has equipped me to perform skills in data entry and 10-key by touch with emphasis on accuracy and speed. Previous Licensed Health and Life Insurance Agent.
COMPUTER KNOWLEDGE
Microsoft Word Excel PowerPoint Access Vista People Soft
EDUCATION
Associates Degree - Business Administration 2006
Bachelor's Degree - Business Management (In progress)
PROFESSIONAL EXPERIENCE
NORTHSIDE HOSPITAL Atlanta, GA
Unit Secretary/Front Office Assistant /General Clerk 02/12 to present
Provide customer service by answer multi-line phone and gathering chart documents from healthcare facilities, order office supplies/stock, maintain filing and enter department charges. Prepare and maintain patient charts. Provide support/communication for Charge Nurse, Nurses, Physicians, and the OR desk. Greet patients at the window, assist with sign in and forms completion, route patients to respective nurses, complete records request, schedule/assist new employee onboarding, process/maintain WC billing/claims, maintain employee and patient census report, print badges, request lab draws, process outsourced lab tests and process pharmacy and lab orders.
LABORATORY CORPORATION OF AMERICA Smyrna, GA
Accessioner II 04/10 to 05/12
Prepare laboratory specimens for designated departments/locations prior to laboratory analysis and testing. Process manifests from area hospitals and routes specimens by type to various staging areas. Provide internal customer service via aliquot samples for departments, centrifuge necessary specimens and prepare original specimen samples for storage. Resolve and/or document problem specimens.
TINA JENKINS
678-***-**** *************@*****.***
AMERICAN INCOME LIFE Atlanta, GA
Licensed Health and Life Insurance Agent 02/09 to 4/10
Assisted Customers with health and life insurance coverage via cold calling, referrals and canvasing. Ascertained desired coverage, budget and best available options for clients based on details provided. Completed required paperwork, performed swab test if required, collected appropriate down payment and submitted contract for processing.
CHILDREN’S HEALTHCARE OF ATLANTA Atlanta, GA
Unit Secretary 11/07 – 02/09
Answer phones to provide customer service to patients as well as internal/external inquiries. Assist Charge Nurse/nursing staff with patient care by calling OR team, entering labs, monitoring unacknowledged orders, preparing charts, stocking bedside carts, admit/discharging patients in hospital system and maintaining central monitoring system. Perform clerical duties by ordering supplies, providing Doctor-On-Call report, filing, calculate/record unit census and download/stocking I-STATS.
EMORY HEALTHCARE Atlanta, GA
Medical Records Assistant 12/02 – 12/07
Provide internal Quality Assurance by completing Admission, Discharge and Ambulatory reports and track/re-analyze charts. Provide face-to-face and phone customer service for external Quality Assurance for Release of Information, setup charts for studies and research, print micro-filmed charts as well as prepare charts for storage. Firsthand experience with scanning charts for electronic Medical Records procedure after assembling them for coding.
EMORY HEALTHCARE Atlanta, GA
Senior Secretary 12/95 – 12/02
Answer/route multi-line telephone calls regarding Medical Records, Catheterization Lab scheduling procedures and Environmental Services protocol. Maintain office supplies and distribute mail. Provide internal customer service by assisting Directors, Assistant Directors and Managers by maintain payroll/time and attendance, process and maintain FMLA/Medical Leave, Safety Reports, coordinate staff meetings, prepare Monthly Statements and Quarterly Reports as well as create monthly graphs of key departmental areas of concern. Coordinate travel arrangements and submit Accounts Payables. Provide instructional guidance by calculating and recording in-services. Maintain Policies and Procedure Manuals and Emergency Preparedness Plan. Serve as Department Safety Representative.
EMORY HEALTHCARE Atlanta, GA
Database Coordinator 06/92 – 12/95
Audit CATH/PTCA & Discharge research forms for missing data. Route forms to Dr/Fellow for completion prior to entering data collection software. Check all data entered daily for Quality Assurance. Meet daily/weekly production quota for auditing and entering data collected. Provide internal and external customer service by gathering forms from designated collection areas as scheduled.
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