Heartland Community Promotions Assistant

Sharon M. Carr

*** ******* ******

Lawrence, KS *6044

Cell Phone: 785-***-****

E-Mail: **********@*****.***

EXPERIENCE:

HEARTLAND COMMUNITY HEALTH CENTER, Lawrence, KS November 2017 – November 2019

Front Office Specialist

Welcome patients and visitors by greeting patients and visitors in person or on the telephone;

Answering or referring inquiries; comfort patients by anticipating patients’ anxieties; answering patients’ questions;

Maintain reception area;

Assist with front office responsibilities, including: maintaining patient accounts by obtaining and updating personal and financial information;

Protecting patients’ rights by maintaining confidentiality of personal and financial information;

Optimizing patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone;

Assist with checking patients out after an appointment and scheduling future appointments;

Assist with the MAP (Medication Assistance Program transactions;

Collecting and post payments in EHR and eCW and establishing payment arrangements for delinquent accounts;

Maintaining daily transaction sheet;

Organizing and routing mail as needed;

Assist office supervisor with daily coordination of functions such as encounter entry, billing, collections, payment posting, responding to client inquiries and procedures.

Assist with medical records as requested;

Customer service oriented, patient-centered focused promoting satisfaction and wellbeing of our patients;

Computer skills in Word & Excel and desire and ability to learn EHR;

Good organizational skills, ability to multi-task with constant interruption; ability to handle money and reconcile daily deposits;

Good communication skills speaking and writing;

High level of confidentiality;

Work well with others in a close environment; and

Welcoming and outgoing personality.

BERT NASH COMMUNITY MENTAL HEALTH CLINIC, Lawrence, KS November 2014 – November 2017

Adult Outpatient Front Desk Receptionist

First point of contact when clients come in and may be in crisis;

Exceptional customer service skills;

Setting appointments for clients;

Contacting clients to reschedule appointments;

Contact clients to schedule initial appointments with clinical staff;

Receive payments by cash, check and credit cards;

Reconcile monies at end of shift;

Assist with opening and closing duties;

Notary;

Other duties as assigned.

HY-VEE, Lawrence, KS—Convenience Store Clerk (PT to FT) February 2011 – November 2014

Exceptional customer service and verbal communication skills;

Use of cash register and cash handling;

Sale of lottery and lotto tickets;

Assist with month-end inventory;

Stock and face products;

Attention to detail; and

Assist with opening and closing duties.

Courtesy Clerk (PT): November 14, 2011 - Feb. 2011

Customer service and verbal communication skills;

Assist customers with groceries to their vehicle;

Bag customer’s groceries;

Maintain grocery carts from parking lot;

Knowledgeable of merchandise to assist customers; and

Assisted with closing duties (i.e.,vacuuming, cleaning, carts, ad displays, etc.).

SHARON’S DATA PROCESSING, Lawrence, KS (PT) January 1993 – January 2016

Self-Employed

Provide virtual administrative assistance to small business owners, entrepreneurs and other business entities. Transcription services provided for research projects at major universities.

Knowledgeable of MSOffice, WordPerfect, Lotus, Adobe Professional, several publisher programs,

Transcription of interviews consisting of several participants (downloads from the internet or standard and mirco-cassette tapes);

Type general and legal correspondence, customer service calls, contracts and miscellaneous documents;

Creation and maintenance of databases and mailing lists using Access, MSWord, and WordPerfect;

Creation of spreadsheets using Excel and Lotus 1-2-3;

Research and record retrieval at various county courts ;

Purchase of office equipment, supplies, software and hardware;

Accounts receivables and payables;

Attention to detail;

Excellent communication and customer service skills; and

Notary.

EDUCATION

Goldey Beacom College, Wilmington, Delaware

Discipline: Secretarial & General Business

SEMINARS

Crisis intervention training

Educational series Nancy & Frank Shontz series “Kevin Hines” Suicide Survivor, Activist, Stoyteller and Filmmaker

Nonviolent Crisis Intervention

Advanced Microsoft Excel Seminar

Microsoft Small Business Expo

Jackson-Hewitt Basic Tax Course (12 week course)

Microsoft Office Seminar

Word Perfect – Beyond Basics II

SHRM - 2 day Seminar - Legal Issues, Interviewing Techniques, Etc.

Hiring, Interviewing, and Termination - Johnson Community College

Smart Spreadsheets - Excel 7 training sponsored by Lawrence Chamber of Commerce

Council on Education Management - Workers Compensation

Pitney Bowes - Training for U.S. Postal Changes

Council on Education Management - Essentials of Personnel/HR Administration

Fred Pryor's Windows™ - A One Day Seminar

American's with Disabilities Act

Design and Layout of Newsletters

PROFESSIONAL DESIGNATION

State of Kansas Notary

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