Administrative Assistant Customer Service

Mary K. Croy

*** ** ****, ******* **

Grand Junction, CO 81504 // 970-***-****

*************@*****.***

Looking to continue a career path within Customer Service, being able to utilize my key strengths in listening, self-motivation, organization along with a strong ability to adapt to change. To contribute my hands on knowledge of Quality Values, understanding success factors such as Customer Satisfaction, Quality Management and being a Team Player.

SKILLS

Retail > Cashier, Stocking, assisting customers, up-selling, display construction, balloon arrangements, kept store clean

Customer Service / Quality Management / Admin Asst. / Management > detailed oriented, handling of calls, listening skills, people skills, strong organizational skills, process/procedure creation, oral and written communication skills, scheduling/appointment detail, multiple line call system, computer literate

Human Resources/Services > recruiting/hiring assessor, management assessor, career counseling, team and mentor building, diversity trainer, group dialogue/mediator, HIPPA trained

PROFESSIONAL WORK HISTORY

Partner, Owner/Operator, Rough and Raw Minerals, Miner/Prospector, 8/2020-Current

active claim in Saguache County Colorado, partner responsible for Administrative duties of the business ie..maintain business cards, bookkeeping of sales, also Miner/digger on the claim

DOLLAR TREE – Denver, CO, 06/2021 – 8/2021

Responsible for assisting customers needs, inquiries, Cashier, responsible for Stocking and maintaining a certain level of Stocking of front end store

STARTEK – Grand Junction, CO, 04/2016 – 04/2019

Engagement Specialist 09/2018-04/2019, Prime Therapeutics / responsible for taking inbound calls from Pharmaceutics and Doctor Offices to assist in the approval of medication

Engagement Specialist 04/2016-04/2018, AT&T / responsible for taking inbound collection calls for the AT&T contract

PEGGY'S CLEANING ANGELSS – Canyon Lake, TX, 12/2014 – 11/2015

Housekeeping Supervisor / responsible for assisting the owner with HR duties of the business ie..recruiting, training, scheduling, payroll

YOGI BEAR'S VACATION RESORT PARK – Canyon Lake, TX, 03/2014 – 04/2015

Front Desk and Housekeeping Associate/special mention Employee of the Qtr 2014 / responsible for greeting and check-in of guests, take inbound calls for reservations along with any other inquires, utilizing the computer to make reservations, assisting quests while in the store, maintaining the cleanliness of the store. Housekeeping Associate / responsible for clean up of unit after guest stays, on call duties as needed, assisted Manager, while away, as “In-charge” Manager to help with HR duties as needed

***Jobs Past 2015...given further detail upon request***

Habitat for Safe Seniors, Administrative Assistant, Canyon Lake, TX 02/2013-07/2014

The Scooter Store, Mobility Consultant, Technical Support Services, New Braunfels, TX 04/2005-07/2011

Jefferson County Human Services, Programs Specialist CaseManager, Golden, CO, 01/2003-02/2005

AVAYA Communications/Lucent Technologies/AT&T, Littleton, CO 06/1993-09/2002 (multiple positions)

EDUCATION > Green Mtn HS, CO / Diploma > Red Rocks Comm College, AA Business Management

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