Online Chat Support Agent

Robson Janio Souto

Objective

Online Chat Support Agent

Education

• Trevisan Business School

Bachelor in Business Administration - São Paulo, SP 01/2011 - 12/2014

Professional Experience

Projetos de Vida na Ponta do Lápis – Brasil 10/2019 - Present

Lecturer

• Prospection of schools, NGOs and associations through all regions of Brazil; E-mail, Whatsapp and telephone communication; Presential and virtual presentation of lectures about Personal Finance to young people (specially the low income ones); Instructions about the access to the online free additional course; Updating of the presentation details; Around 5.000 people achieved each year. Representation in the Y20 Italy – Voices of Associations.

Giftlândia Virtual Store – Suzano, SP 11/2013 – 09/2019

Micro-entrepreneur

• Creation and development of the Business Plan; Set up of the store and it legal representation; Action plans for decisions in short, medium and long terms; Development of B2C marketing campaigns and materials for social media, website, e-mail marketing and print campaigns; Customers service and assistance by phone, online chat and e-mailing; analysis of competitors; Invoice issue, packaging and dispatch of products.

Johnson & Johnson Vision Care – São Paulo, SP 06/2016 - 05/2018

Jr Sales Administration Analyst

• Work close to sales representatives and managers supporting analysis; Lead pay per performance agreements; Coordinate annual sales planning process and forecasts; Conduct weekly sales tactical analysis; Conduct sales targets and KPIs planning and assessments; Improvement of reports and dashboards to track performances by brand, region, sales rep., sell-in vs sell-out; Registration of new customers and updates. Contract management.

DSM Bright Science Brighter Living – São Paulo, SP 04/2014 - 12/2014

Marketing Intern

• Development and translation of marketing materials for Dyneema, focused on the B2B market; Creation and update of reports using Excel regarding sales performances and statistical forecast; presentations and reports in PPT; Analysis of competition and financial data; Support the research of new business for Dyneema in Brazil and in LATAM; Communication and reports to the head office or other subsidiaries of DSM worldwide.

Further Activities

• Volunteer Mentor – English Teacher – Soul Bilíngue Institute 08/2019 - Present

• Cities and the Climate Change – UNCC E-Learn – Online 05/2021 - 05/2021

• CitiesX: The past, present and future of Urban Life – Harvard, EDX – Online 11/2019 - 01/2020

• Macroeconomics for a Sustainable Planet – SDGAcademy EDX – Online 03/2019 - 05/2019

• International Business Environment and Global Strategy – IIMB, EDX – Online 05/2019 - 06/2019

• Interchange: English for Academic Purposes - ILSC Sydney - Sydney, Australia 01/2015 - 02/2015

• Business Management with ERP TOTVS - TI Educacional – São Paulo, SP 07/2013 - 07/2013

• Microsoft Office: Advanced - SENAI – Suzano, SP 01/2008 - 12/2008

Languages

• English - Advanced - One Way Línguas – Suzano, SP 07/2007 - 12/2012

• Spanish - Advanced – Particular classes at Johnson & Johnson – São Paulo, SP 08/2017 - 05/2018

• French - Intermediate – Centro de Línguas – Suzano, SP 07/2008 - 12/2010

• Italian - Intermediate – Centro de Línguas – Suzano, SP 07/2005 - 06/2008

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