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Ahmed Raafat Zohny

E-mail : adqe5c@r.postjobfree.com

Address : * ** ******* **. *****, Cairo - Egypt

Mobile : 002 – 010*-***-*-***

Nationality : Egyptian

Date of Birth : 29.08.1977

Marital Status : Married

Proven record of accomplishments in Business Development, Sales Management or Retail Sales department with capability to handle business coordination worldwide, ability to work in a pressurized work environment and effectively prioritize job responsibilities. In addition to coordination, communication and research skills. As a team member of your organization, I can provide efficiency, reliability, accuracy with numbers also maturity, honesty, ability to look at challenges as opportunities, ability to develop and lead a team.

Career Progression

Retail Operations Duty Manager Nov 2016 - Till Now Dufry Egypt (Travel Retail)

Business Development Manager Dec 2015 - Nov 2016 Spectra Egypt for Integrated Energy Solutions (Egypt)

Key Account Manager Dec 2011 - Nov 2015

Al Madina for Advanced Technology (Egypt)

Territory Sales Manager Jun 2009 - Jul 2010

TNT Express (Egypt)

Store Manager Jun 2004 - Apr 2009

Jumbo Electronics (Dubai)

Corporate Sales Executive Jul 2003 - May 2004

Vodafone (Egypt)

Call Centre Team Leader Oct 2001 – Jul 2003

Vodafone (Egypt)

Proven Job Details

Retail Operations Duty Manager

Dufry (Egypt)

Responsible for managing all retail staff including cashiers and sales persons working on the floor within stores.

Achieve and exceed sales and gross margin budgets as set by Head Office.

Coordinates Goods Shipping, sets up displays (Planograms) and assist customers & staff during their journey.

Forecasting sales and targets on a monthly basis or as requested, reviewing sales and market potentials.

Coach, counsel, recruit, train, employees and evaluate on-the-job performance.

Prepare monthly, quarterly and annual reports on sales performance, market analysis, competition activities, market trends, etc.

Ensure proper assessment/evaluation for sales performance and motivation for sales team.

Identify current and future trends that appeal to customers.

Ensure merchandise is clean and displayed according to planograms.

Maintain inventory and ensure items are in stock.

Ensure promotions are accurate and merchandised to the company’s standards.

Help retail sales staff to achieve sales targets and Handle customer questions, complaints, and issues.

Schedules and supervises staff, temporary personnel, provides training, assigns duties, explains procedures, participates in hiring and firing decisions. Page 2 of 4

Business Development Manager

Spectra Egypt for Integrated Energy Solutions (Egypt)

Works to improve the company’s market position and achieve financial growth.

Builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.

Prospects potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future.

Manage existing clients and ensure they stay satisfied and positive.

Prepare presentations on solutions and services that meet or predict our clients’ future needs.

Plan persuasive approaches and pitches that will convince potential clients to do business with the company.

Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.

Key Account Manager

Al Madina for Advanced Technology (Egypt)

Develop business plan for each account including sales strategy, client organization chart, formal agreement, hospitality plan and Senior Management visits to uncover and close Cross Sell Opportunities.

Managing the major accounts for mass volume suppliers and customers for printing materials.

Manage the contact matrix ensuring that all potential points of contact influence are being served appropriately.

Check quantities and conditions of goods in stock to ensure its status and availability.

Review customer's accounting balance to collect company's due on time.

Coordinate with other departments to ensure smooth work operations to achieve sales targets.

Develop all needed reports to present achieved results versus planed ones.

Participating in the Operational Meeting by planning the next quarter and comparing it with last year results taking into consideration the market and competitors. Territory Sales Manager

TNT Express (Egypt)

Managing a big sales area which is: Mohandessin, Dokki, Agouza, Zamalek, Giza & Haram and from Feb10 till the end responsible for the industrial zones (10th of Ramadan city, Obour City and El Salheyia City)

Understanding customer's requirements and guiding the customers during the selling process and recommend different alternatives to sell.

Ensure consistency with the company’s policies and procedures.

Participating in the Operational Meeting by planning the next quarter and comparing it with last year results taking into consideration the market and competitors.

Preparing the Monthly Sales Reports to be sent to the head of department.

Analysing the monthly trend of the new traders, to review targets that can be achieved within this period.

Verifying and approving the adequate rates according to the accurate potential of the customer.

Ensure customer's satisfaction by maintaining after sales service and follow up expeditions to solve any problems that may arise during the process.

Met all monthly sales targets within last quarter 2009 (Q4) and quarter 1&2 2010 (Q1 and Q2).

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Store Manager

Jumbo Electronics (Dubai)

Responsible for managing different kind of electronic devices and directing a group of sales representatives to achieve targets through identifying points of weakness and strength.

Drive team performance by managing work performance evaluation, coaching, counseling, recruiting, training and development of staff.

Prepare monthly, quarterly and annual reports on sales performance, market analysis, competition activities, market trends, etc.

Ensuring that staff appearance is of the highest level.

Manage and monitor poor staff/management attendance and take action alongside HR accordingly.

Ensure customer's satisfaction by maintaining after sales service and effective follow up and uunderstanding customer's requirements and needs.

Forecasting, market analysis and management reports.

Evaluate on-the-job performance.

Met all monthly sales targets within year - on - year budget. Corporate Sales Executive

Vodafone (Egypt)

Responsible for selling cellular lines, mobile devices and mobile accessories for customers

(Retail Sales).

Met all monthly sales targets within year - on - year budget. Call Centre Team Leader

Vodafone (Egypt)

Call Centre team leader in the Customer Operations Department, responsible for handling the inbound & outbound calls, database information related to the customer’s profiles, preparing presentation and documents needed to keep workflow, the satisfaction of customers & the service level for the Call Centre. Courses & Certificates

General Certificate of Programming & Analysing System:

Introduction to information system.

Flowcharts.

Windows (98/2k/Vista/XP & Win 7).

MS-Excel, MS-WinWord, MS-PowerPoint, MS-Access & MS-Outlook. Courses attended at Jumbo Electronics Dubai:

Business Excellence: The Fundamentals of quality.

Competencies:

- Managing Difficult People.

- Team Communication.

- Inbound Customer Service.

- Interpersonal communication [effective communication]. Courses attended at TNT:

SA 8000 (Social Association).

Integrity.

Time Management.

Business Writing.

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Courses attended at Vodafone Egypt:

CRM (Customer Relationship Management).

Products & Services Marketing.

Customer service orientation.

Education

Bachelor of Commerce – Accounting Department 2001

Cairo University

Certificate of Secondary Education 1995

Lycée de la Liberté Bab El Louk

SKILLS

Excellent knowledge of Windows version, Microsoft Office, and most of common apapplications

Capable of dealing with LAN, WAN & internet research. AWARDS

Appreciation letters & certificates from Vodafone Egypt, Jumbo Electronics Dubai and TNT Express.

LANGUAGE

Arabic (Mother Tongue)

English (Excellent)

French (Excellent)

REFERENCE

Available upon request

Contact this candidate