Customer service
Resume:
Mary-Jane Kightlinger
(Jannie)
**** ******** **., *********, ********
Phone 951-***-**** E-Mail ************@*****.***
EXPERIENCE
December 2021- present
Sodexo Claremore, OK
Cafeteria staff
Assist with making lunches for children, prepping foods, measure out appropriate amount of food, clean kitchen dishes and cooking utensils
April 2021 ~ June 2021
RV Ready Lake Elsinore, CA
Service Advisor;
Assist customers by evaluating the issues they are having with their equipment, prepare work orders, schedule appointments, dispatched work orders for technicians in shop. Monitor work order progress through the repair shop and coordinate with shop technicians, parts department. Updating customers by phone or in person as needed. Basic phone support and troubleshoot with customers.
October 2020 ~ January 2021
Mark Townsend RV Mobile Repair San Jacinto, CA
Service Advisor;
Assist customers by evaluating the issues they are having with their equipment, prepare work orders, scheduling appointments, work directly with manufacturers, warranty companies and prepare quotes for insurance repairs. Monitor work order progress through the repair shop and coordinate with shop technicians. Locate necessary parts needed to complete job and keep mobile vehicles stocked. Updating customers by phone or in person as needed. Basic phone support and troubleshoot with customers.
March 2020 ~ July 2020
Mike Thompson’s RV Super Center Colton, CA
Service Advisor;
Assist customers by evaluating the issues they are having with their equipment, prepare work orders, internal work orders as requested, work directly with manufacturers, warranty companies and prepare quotes for insurance repairs. Monitor work order progress through the repair shop and coordinate with shop technicians, parts department, body/paint department. Updating customers by phone or in person as needed. Basic phone support and troubleshoot with customers, scheduling appointments.
February 2015 ~ Febrary 2020
September 2005 ~ May 2010
Richardson’s RV Centers, Inc. Menifee, CA
Service Advisor;
Assist customers by evaluating the issues they are having with their equipment, prepare work orders, internal work orders per requested, work directly with manufacturers, warranty companies and prepare quotes for insurance repairs. Monitor work order progress through the repair shop and coordinate with shop technicians, parts department, body/paint department. Updating customers by phone or in person as needed. Prepare biweekly status reports updating the service manager/director of all projects in process. Basic phone support and troubleshoot with customers, scheduling appointments as well as training new service advisors.
October 2012 ~ January 2013, November 2004 ~ October 2005, November 2003 ~ March 2004
Kohl’s Menifee, CA
Customer Service (seasonal employment);
Include all aspects of returns / exchanges, telephone operations, price changes and identifying damaged merchandise, aid fellow employees. Cash office responsibilities, counting cash drawers, balance deposits, ordered change for the store. Customer service desk responsibilities included all aspects of returns/exchanges, telephone operations, price changes and identifying damaged merchandise, aid fellow employees.
Mary-Jane Kightlinger
Page two
Native American Environmental Protection Coalition Temecula, CA
Secretary/Education & Training Coordinator;
Secretary responsibilities, answer phones, data entry, filing, arranging board packets, take and reproduce board meeting minuets, assist with accounts payables, inventory, ordering office products, making brochures/flyers.
Coordinator responsibilities, trained in environmental awareness and research in several focus areas, such as recycling, water conservation, water pollution, solid waste, vermin-composting, air pollution and hazardous waste. Trained in organizing and facilitating trainings and conferences.
Create power-point presentations, brochures, handouts, and hands on activities on various environmental issues for all ages. Communicate and coordinate environmental education activities with Tribal environmental staff, youth coordinators and schools. Develop instructional materials for training, meetings and conferences and produce NAECP’s quarterly newsletter.
April 2000 ~ March 2002
Perris Valley Chamber of Commerce Perris, CA
Executive Director;
Responsible for all activity pertaining to chamber office, provide written communication pertaining to chamber activities, filing, maintain business account receivables and account payables, set appointments, arrange meetings, events and follow up to ensure the success of the meeting. Set board meetings, put together board packets, take minuets, referrals to all walk in clients, assist with area business events.
EDUCATION
Royal Beauty College Temecula, CA
Certificate
Saddleback Community College Irvine, CA
Business Management
Irvine High School Irvine, CA
General Studies
Certified in; OSHA 1910.120 40hr., SEMS Course, Environmental For Air Quality Professionals, Grant Writing from Falmouth Institute.
Contact this candidate