Customer Service Representative

Chandani Stanislaus

*** ***** **** ******, ***** York ON M2M 1N4 Tel: 416-***-**** **********@*****.***

Profile:

Background

Experienced professional with over 20 years’ experience working in administration and customer service roles.

Attributes

Stimulated by challenge and culturally adept, a communicator who is results-driven, decisive, calm under pressure, adaptable to change with excellent interpersonal skills.

Specialized Skills:

Ability to handle a front-line service role with the ability to handle difficult people and situations

Ability to exercise the skills of good judgment, tact, diplomacy, and initiative

Effective oral communication skills to elicit and provide accurate information in a clear and concise manner including active listening and good written communication skills

Excellent organizational skills; flexibility; proven ability to maintain

Ability to work effectively as a team member and independently

Working accurately and effectively under pressure of high volume

Professional Work Experience:

October 2021-present Room Monitor Vanier College, York University.

September 2018 – December 2018 eProcurement Assistant/ Procurement Finance

Responsible for vendor, guest and employee set up and updating systems to ensure data entered accurately

Scanned all vendor documents and filed in procurement shared database

Generated daily report for submission to manager

August 2018 – September 2018 Customer Service Representative

YU CARD Office

May 2018 – June 2018 Student Welcome and Support Centre Assistant

Lassonde School of Engineering, York University

February 2018 – May 2018 Receptionist/Office Assistant

Procurement and Finance, York University

Checking procurement emails, sort and distribute mail, check voice mail, answer phone calls, courier documents, replenish supplies and coffee order

Create folders for buyers, record cheques from general accounting. Mail regular cheques, scan and log purchase requisitions.

Organize and mail out extra envelopes, print PR requests and follow procedures, file procurement documents, order parking passes, create a new log for parking

Provides administrative support to the department; prepares correspondence, schedules meetings/appointments, prepares competitive bid, standing agreement and other files, books logistics for conferences/seminars on behalf of the department

December 2017 – January 2018 Yu-Card Office/Customer Service Representative

York University

Fulfilling requests for information about services offered by YU-Card, policies and procedures

Instructions on the use of YU-Card based services; customer accounts balance and transitions history promotions.

Generating and issuing YU-Cards to students, faculty, staff, guests, departments, etc. in accordance with YU-Card office standard and operating procedures

Deposit money in flex account or meals plans using cash, cheque, debit card, credit cards, and student accounts

End of the day update the log sheet and the balance sheet, and submit the completed sheets to the manager for review as required

September 2017 – December 2017 Secretary/Receptionist

HNES Department – York University

Used Citrix system to clarify students’ information

Responding to any web mail, and forwarding to the appropriate faculty members

Answering the phone, checked voice mail messages and transferred the calls to faculty staff

Printing exam booklets as well as invigilating exam periods

Checked the drop box for assignments from students, stamped them accordingly and placed it in the faculty professors’ mail boxes

September 2016 – March 2017 Customer Service & Administrative Representative

Work Control - York University

Explained policies and procedures related to facility operations and answered questions; redirected to appropriate department when necessary

Assessed emergencies and health and safety concerns in the building and work area

Transferred data onto Maximo online database to created work orders, and dispatched the appropriate staff for action

Assisted trades staff by searching for and creating work orders as needed

Multitasking in this high volume and demanding environment by answering multi-line phone and online services, dispatching, and accurately entering data from the York University Community

Sorting and distributing incoming and outgoing registered mail and signing for packages

March 2016 – May 2016 Work/Study Placement, Medical Office Administration

Sunmed Family Practice & Walk-in-Clinic

Scheduled and confirmed medical appointments, interviewed patients, completed medical forms, documents and documented case histories

Performed reception duties, received and communicated messages to the medical staff and patients

Completed insurance and other claim forms, maintained confidentiality for medical files and records

Prepared and proof-read medical records, reports, articles and case histories and other correspondences

May 2010 – March 2014 Receptionist/Customer Service Representative

Briton House Retirement Home

Maintained a well-organized reception area, assisted with guest bookings and meeting room scheduling, ordered taxi cabs

Received incoming calls, responded to caller's inquiries in a positive and professional manner, greeted, assisted and directed all visitors to the centre

Provided administrative support with office work such as preparing packages, arranging courier pick up, updating telephone numbers and distribution lists

Sep 2000 – Sep 2010 Fraud Analyst / Fraud Administrator

TD Visa Fraud Management

Analyzed and monitored fraudulent activities on bank/credit card accounts

Processed lost/stolen reports, whilst adhering to fraud regulations

Effectively supported the detection team by updating files and verifying accuracy of lost/stolen reports, ensured timely preparation of rush reports

Identified potential fraud trends and took necessary action to prevent further losses

Education:

2015 Medical Office Administrator Diploma, CDI College, Scarborough, ON

2015 Phlebotomy Certificate, Medix College, Scarborough, ON

2009 Food Services Worker Certificate, Centennial College, Toronto, ON

Volunteer Experience/Community Involvement:

2017 Sunnybrook Health Center – Veterans Center

2016 Sunmed Family Practice & Walk-in-Clinic, Markham ON

2013 Cassandra Walk-in clinic & family practice, Scarborough ON

2007 Malvern Child Centre, Scarborough ON

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