Console Operator Center Representative

*** ** **** ******, *****, FL *****

786-***-**** adqe3z@r.postjobfree.com

SANDRA RODRIGUEZ

OBJECTIVE:

To obtain a position that will allow me to utilize my skills and knowledge in customer relations with the opportunity for advancement.

WORK EXPERIENCE:

January 2019-Present Mazda of North Miami, Miami, FL

Receptionist- Greeting customers, direct visitors to the appropriate party, answer, screen and forward incoming phone calls, receive, sort and distribute daily mail and deliveries, order front office supplies. All office abilities and duties.

November 2015-December 2018 Total Appliance, Hallandale Beach, FL

Warehouse Clerk- Prepare supplies for Air Conditioning installation, assist technicians with supplies, Assist technicians by phone with parts requests, pull parts for the next day route, write up slips for all parts pulled for shop repair, log all parts that come back from the technicians route, write up check request for reimbursements,

November 2014-November 2015- Self Employed

March 2012-November 2014 Blue Breeze One Hour Air Conditioning & Heating- Miami, FL Lead Coordinator /Customer Service Rep. - Provides office coordination from answering the telephone, assisting in accounting activities, compile call run, average sales, closing ratio and agreement renewal reports for the Manager. Dispatched the technicians, update dispatch board, debrief and update call calls ran, order parts, perform accounts receivables from all the technicians on a daily bases. Enter all invoices, updated customer accounts. Maintenance program, equipment information, warranties, and email address. Also general office abilities, typing, filing, and faxing.

March 2008-June2012- Raiden Enterprises, Inc -Miami, FL

Customer Service Administrator -Interacted directly with customers on all levels of communication (phone, via email, hard copy correspondence, and face-to-face. Helped customers process their online purchase, track their orders, promote communication, and maintain professional alliance with customers, Act as a conduit for communication as a representative of the company. Managed customer call center, assist in auditing and quality control of client billing trained and monitored call center representative. Excellent at multitasking

OTHER SKILLS:

Tested typing speed 45 wpm

Proficient with client platform CSG, AS400, Successware21, Annie Unplugged, Citrix Xen App.,

CDK Console Operator, DLRdmv, Vin Solutions, Converge, CDK Drive

Proficient and tested Microsoft word, Excel, and Out look

LANGUAGES:

Spanish (Reading, Writing, and Spoken)

REFERENCES:

Upon Request

Contact this candidate