VICKY GEORGE CHINAPPA

*/******, *****, *.*.Church, Colaba, Mumbai-400005

M: 913-***-****

Email: @gmail.com

PERSONAL SUMMARY

An enthusiastic, dedicated and versatile young person with an excellent attitude to work.

Highly motivated, reliable with experience of working in office accountancy firm and hospitality industry.

ACADEMIC QUALIFICATIONS

2011 – Secondary School Certificate – 49.20%

2014 - Higher Secondary School – 43%

Hotel Management Course - St Andrew's College, Bandra

MSCIT Course

Tally 9ERP

CAREER HISTORY

Accountant cum Administrator in St Joseph Parish Office, Colaba

September 2013 to June 2016

Accounting with numerous daily accounting activities to assure all customer payables are accurate and promptly processed, proper filing, spreadsheet updates, collate invoices for mailing, faxing and emailing, compiling receipts and invoices for payments, assisting parishioners promptly with accounting questions, etc.

Managing petty cash transactions.

Calculating and checking to make sure payments, amounts and records are correct such as payroll, vehicle maintenance, grocery, etc.

Collating and mailing, faxing and emailing invoices and statements

Assure all driver paperwork is properly processed.

Work on various projects, as needed.

Able to work under stress, in a high pace environment, which includes deadlines.

Able to work on computer systems, understand basic spreadsheets, etc.

Ability to learn and work proprietary software.

Banquet Department - Trident, Nariman Point - Three months industrial training - 2016

Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet.

Perform cleaning tasks and breakdown of service.

Maintain high standards of safety and cleanliness.

Provide assistance to banquet managers in the serving of guests during banquet functions to ensure positive guest experience.

Set up banquet room as requested by the supervisor to include glassware, service ware, linen, etc.

Attend roll call meetings before events kick off in order to learn function particulars, including hotel and guest expectations.

Greet and welcome guests and respond to their requests in a courteous and friendly manner.

Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the banquet.

Quickly remove dishes as guests finish each meal at the end of each meal or function.

Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages.

Replenish beverages when necessary, and check with guests to make sure they are satisfied.

After the banquet, reset banquet room in accordance with the supervisor’s specifications to ensure the readiness of the room for other functions.

Follow attendance rules and always go to work on a regular basis.

Perform other related functions that may be assigned.

Adhere to grooming and appearance standards.

Waiter in Alfa.Co (Piatto Restaurant), Riyadh

25th June 2017 to 25th June 2019

Ensure that all guests are served to the hotels standard in the Restaurant areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

F&B SERVER DUTIES AND RESPONSIBILITIES:

Greets guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and also try to upsell.

Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Performing basic cleaning tasks as needed or directed by supervisor.

Filling in for absent staff as needed

Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.

Communicate to the guest and provide assistance with their queries.

Co - ordinate with the busboy, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

Server food and beverage to the guest as per the course of order.

Observes guests and ensure their satisfaction with the food and service.

Promptly respond to guest with any additional request.

Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

Desserts and drinks, removing courses, replenishing utensils, refilling fountain drinks.

Properly open and pour wine at the tableside.

Adhere to grooming and appearance standards consistently.

Understands and can communicate products and services available at the resort.

Must have some familiarity with basic cooking skills.

Assist busboy with stocking and maintain the restaurant stock levels and side station.

Help other areas of the restaurant such as answering telephones and completing financial transactions.

Print closing report and drop the cash with the front office / accounts department.

Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

Close the shift on the POS terminal.

KEY COMPETENCIES AND PERSONAL SKILLS

Excellent knowledge of the multiline telephone system.

Quick and accurate keyboard skills.

Able to work on tasks individually or as part of a team.

Problem solving.

Able to focus on accuracy and attention to detail whilst under pressure and against deadlines.

Proficient in MS Word and MS Excel.

Ability to deal professionally, firmly with customers, including people older than myself.

Organizational skills that allow me to multitask effectively.

Adaptable to working in different locations at short notice.

Proven ability to understand problems and then develop imaginative and inventive solutions.

Able to communicate concepts and strategies clearly to colleagues.

Determined to learn with practical approach and Hardworking.

Positive attitude towards every aspect and being open minded.

HOBBIES

Playing outdoor games, Cooking – experimenting with various stuffs and ideas, reading books.

PERSONAL INFORMATION

Date of Birth: 04th March 1993

Sex: Male

Marital Status: Single

Nationality: Indian

Languages known: English, Hindi and Marathi

DECLARATION

I do hereby declare that the above given statements are true and correct to the best of my knowledge.

VICKY GEORGE CHINAPPA

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