Customer Service Dist

PUNITH K

MATTAPALLI, PULLUR (PO) IRALA (MD) CHITTOOR (DIST) A.P

Pin no 517130

***********@*****.***

Mob. No. +916*********

Professional Objective

An accomplished Housekeeping Executive with a charismatic personality who works with passion and delivers genuine customer service.

Qualifications

Overall, 4.6 years of extensive experience in Housekeeping Operations.

Prepared the room for simulation and preparing the checklist for the same three times

Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions

In depth knowledge of assisting in monitoring team members performances and working towards further development

ACCOMPLISHMENTS

Trained new housekeepers in various specialties within a tight deadline following the opening of the new hotel.

Developed and implemented written and interactive training material for training new housekeeping staff

EDP (Executive Development Programme)

ACHIEVEMENTS

Completed Executive Development programme with Marriott (EDP)

Spirit to Serve Award from Marriott International.

Awarded with Guest Voice Recognition Award

Awarded with housekeeping person of the year 2017

Work Experience (House Keeping executive)

Courtyard by Marriott Hebbal Bangalore

Duration: Nov 4th 2019 to July 20th 2020.

Assist in interviewing, selecting,training,scheduling and counselling staff.

Ensure proper key controls are in effect

Monitor lost and found and general cleaning program

Marriott Whitefield Bangalore (324 rooms & suites)

Housekeeping Executive May2018 to May 2019 (EDP Candidate)

Assist in training, scheduling and counseling staff

Ensure proper key controls are in effect

Ensure that room and public area inspections are conducted as required

Ensure all reports are prepared accurately and distributed as required

Monitor lost and found and general cleaning programs

Maintain adequate inventories of linen, guest, uniform and cleaning supplies

Ensure public areas, guestrooms, storage and office areas are all cleaned to standards

Proper Stores and inventory management

Plan, organize and direct team members to ensure high customer satisfaction

Inspect guest rooms and public places within the hotel to ensure cleanliness

Respond to guest complaints immediately

Train new and existing employees in training procedures and upgrades

Plan and facilitate team member meetings

Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs

Responsible for Housekeeping Store

Responsible for Minibar operation

Quarterly Linen and OE inventory

Daily inspections of Guest rooms

Daily Equipment’s Inspections

Handling guest complaints

Schedule and control of spring cleaning and maintenance programs

Guiding Team members for any assistance such as out of service rooms, deep cleaning, maintenance, guest complaints, staffing, equipment and organizing

Carry out daily duties as assigned by Department Head

Housekeeping Associate Marriott Whitefield Bangalore (324 rooms & suites) from Aug 2015 to May 2018

Responsible for Minibar operation

Responsible for maintaining the departmental register.

Involvement in Quarterly Linen and OE inventory

Weekly Roster

Expense Control

Daily inspections of Guest rooms

Daily Team members Inspections

Handling guest complaints

Training for existing and new employees.

Overlooking of public areas

Carry out daily duties as assigned by Department Head

Responsible for 14 Rooms Section.

Carry out daily departmental duties in order to achieve & maintain high standards of Brand

Education & Training

B.S.C in Hotel & Hospitality Administration from IHM Shri Shakti College of Hotel management affiliated to National council and Ministry of Tourism.

Industrial trainee at Marriott Hyderabad.

Personal Details

Nationality: Indian

Date of Birth: 28.03.1995

Sex: Male

Marital status: Unmarried

Languages: English / Hindi

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