Claims Manager Office Assistant
Resume:
CONTACT DETAILS
Email: ********@*****.***
Cell: 072-***-****
Location: Cape Town
Address: ** ********
Ottery, 7800
PERSONAL DETAILS
Sex: Female
Nationality: South African
DOB: 1972/06/24
Notice Period: Immediate
PROFESSIONAL SKILLS
Basic Microsoft Office (Excel,
Word, Outlook, PowerPoint)
Customer Service
Typing / Data Capturing
Telephone Etiquette
EDUCATIONAL QUALIFICATIONS
Grade 12 – Matric
Strandfontien Senior Secondary
Customer Care Workshop
Certificates Secretarial and Typing
Courses
Tania Johnson
Curriculum Vitae
PERSONAL STATEMENT
I am an experienced and hardworking go getter who prides herself in being an excellent Communicator who loves working in positions that positively impacts a business. CAREER HISTORY
COMPANY: ARK Waterproofing - Ottery
POSITION: Office Assistant
DURATION: 16th March 2021 – 27th October 2021 Contract DUTIES:
Filing of Suppliers Invoices, Delivery notes etc.
Accepting delivery of supplies and stationary at office
Emailing / Faxing
Scanning of documents
Assisting to client related telephonic queries
Assisting with Monthly Recons
Following up on payments due
Making Appointments and confirming it with potential clients
Assisting with Updating New Employees data on spreadsheet
All other office related duties
COMPANY: Woolworths - Palmyra Junction
POSITION: Customer Assistant
DURATION: 17th September 2018 – 27th February 2021 DUTIES:
Customer Assistance
Stocktaking
Cashier
COMPANY: The FIX (Retail Clothing) - Goodwood Mall POSITION: Fashion Fixer
DURATION: March 2018 – August 2018
DUTIES:
Customer Assistance
Stocktaking
General Admin duties
IDEAL POSITION SOUGHT
Currently looking for an opportunity
with a potential employer with the
following:
Be involved in aspects of the
development and growth of
the company/business.
Have the opportunity to have
a positive impact on the
business
Return:
I am prepared to put in the
hours needed
Dedication to the task
My experience gained over
the past 20 years
Honesty and integrity
COMPANY: City Of Cape Town – EPWP
POSITION: Team leader on projects ran by Social Development/Cashier DURATION: 2 Week Project – October 2016 (Substance Abuse Awareness Project) 1 Month Contract – September 2016 (Unemployment Project) November 2015 – August 2016 (Sports & Recreation Newlands Swimming Pools ) DUTIES:
Supervising and recruiting of unemployed persons from the street, or door to door
Liaising with general public in respect of surveys
Assisting with the completion of application forms
Access Controller
Reconciliation of Cash on site
General Admin duties
COMPANY: Phoenix Risk Solutions Insurance Brokers
POSITION: Temp. Claims Assistant
DURATION: 1 Month Contract August 2017
DUTIES:
Admin
Claims Registration
Administer all filing and soft copies
Assisting Claims Technicians
COMPANY: INTASURE Brokerage
POSITION: Admin Clerk
DURATION: September 2016 – February 2017
TECHNOLOGY: In-House Systems, CIMS and KEVOD
DUTIES:
Registration of Claims
Liaising with clients, via email and telephonically
Ensuring that all claims are attended too within a limited time period
Requesting claim payments (Insurer correspondence)
Filing
Switchboard duties
COMPANY: Liquidation Bonding Services
POSITION: Administrator
DURATION: October 2014 – January 2015
TECHNOLOGY: Ms Excel, Ms Word, Ms Outlook, In-House Systems DUTIES:
Answering of telephone
Email sorting
Filing
Scanning and printing
Assisting clients visiting office
COMPANY: Mutual and Federal Insurance Company
POSITION: Claims Team Assistant/ Sales Team Assisting/ Front Office Input Handler DURATION: August 2010 - December 2013
TECHNOLOGY: Ms Excel, Ms Word, Ms Outlook, Ms Access, In House Systems DUTIES:
Processing and indexing of new claims
Review Merits on Third party and Recovery claims
Liaising with Third party clients
Query Handling
Filing and scanning of documents
Finalizations of claims
Preparation of New Business quotations
Preparation of amendments and endorsements
Achievements:
Showed potential and dedication, so once a contracted ended in one department was offered new contracts in different sectors of the business.
COMPANY: ZURICH Insurance Company
POSITION: Claims Registration Clerk / Admin assistant at Drive in Centre DURATION: 05t February 2003 -31st July 2010
DUTIES:
Processing and indexing of new claims
Allocation of claims to various technicians
Liaising with Brokers and Suppliers
Filing and scanning of documents
Appointing Assessors on Motor claims
Liaising and booking appointments with clients for vehicle assessments
Preparation and capturing of assessment reports
Reception duties at the Assessment Centre
I have broad-based experience covering a full spectrum of administrative duties, including Operations and Team support specifically within the Insurance Industry, Customer care, data capturing, document preparation and full admin support function. More recent I found myself in the retail sector which required high standards of communication skills. I regard myself as a candidate capable of managing myself and working within a team. My core strengths are proficiency in Microsoft Word, Excel, and Outlook. I offer not only operational ability to work effectively in any position but also have the ability to identify and solve problems through various work experiences.
REFERENCES
WW Management Woolworths Palmyra Branch
Colleen Damonze Lucinda Fransman (SAM)
Ark Waterproofing) Sue Campbell
Tertia – Office Manager Claims Manager at Intasure 021-***-**** 083-***-****
Jasmina Momberg Mvuyo Hlobo
Claims Manager at Mutual and Federal Claims Team Leader at Zurich Insurance 074-***-**** 084-***-****
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