Maria Ortiz

Hidalgo, Texas *****

M: 956-***-****

adqdzs@r.postjobfree.com

Summary

Certified Phlebotomist with extensive training and hands-on experience. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Dedicated to helping organizations grow customer bases via superlative care.

Skills

Problem resolution

Relationship development

Customer service

Communications

First Aid/CPR

POS systems

Coin counting

Cash register operation

Cash management

Customer greeting

Customer assistance

Broad medical terminology knowledge

Infection control standards

Collecting specimens

Medical terminology knowledge

Collecting vital signs

Quick problem solver

Experience

November 2019

to

February 2021

CSL Plasma Hidalgo, TX

Phlebotomist

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs)

Educate donors on the use of therapeutic products made from donated plasma.

Prepared blood-collecting equipment to draw blood and safely store and transport samples.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

Maintained fully-stocked phlebotomy cart, carrier, and station.

July 2018

to

August 2019

McAllen Heart Hospital McAllen, TX

Patient Care Technician

Responded promptly to patient call lights to provide physical and emotional support.

Administered personal nursing assistance in pre- and post-operative situations.

Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.

Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Monitored and charted fluid intake and output to stay current on patient conditions.

Collected lab specimens in adherence with safety protocols for patient tests.

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

August 2018

to

December 2018

Subway Hidalgo, TX

Sandwich Artist

Prepared food items such as deli and hot sandwiches to meet customer specifications

Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.

Took orders, prepared foods and processed payments in full-service establishment.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Kept customer and food preparation areas clean and well-organized for maximum efficiency.

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

January 2017

to

August 2017

Whataburger Pharr, TX

Cashier

Operated cash register collected payments and provided accurate change.

Trained new team members in cash register operation, stock procedures and customer service.

Processed customer payments quickly and returned exact change and receipts.

Promoted specific item options to drive sales and achieve add-on purchases.

Assisted team leads with completing end-of-day counts and securing funds to prevent loss or theft.

Education and Training

May 2017

South Texas College McAllen, TX

Patient Care Technician

May 2016

South Texas College McAllen, TX

Associate of Arts

June 2015

Hidalgo Early College High School Hidalgo, TX

High School Diploma

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