Pretoria Customer Service
Resume:
CURRICULUM VITAE:
PERSONAL DETAILS
Surname: Mzenze
Names: Aqhamile Patuxolo Lubabalo
Identity number: 930**********
Date of birth: 1993.04.17
Nationality: South African
Gender: Male
Home language: IsiXhosa
Other languages: English, Afrikaans, and IsiZulu
Telephone numbers : 084-***-**** / 076-*******
Email address: *********@*****.***
Drivers license: Code 08
Professional Driving Permit (PDP)
Home address: 150 Cerise
Stone Gate Estate
Monavoni Ext 14
Centurion
Pretoria
0157
EDUCATIONAL QUALIFICATIONS
SECONDARY EDUCATION:
Institution: Port Shepstone High School
Highest standard passed: National Senior Certificate Year passed: 2011
Subjects: Mathematics
English 1
st
Language
Afrikaans 2
nd
Language
Physical Science
Accounting
Geography
TERTIARY EDUCATION:
Institution: Digify PRO Campus Edition
Year: 2021
Qualification: Digital Marketing Certificate
Institution: Boston Media House (Sandton Campus)
Year: 2017
Qualification: Diploma in Media Practice (NOT COMPLETED) Modules passed: Marketing 1
Video 1
Radio 1
Public Relations 1
Communication Research 1
Microsoft Word 1
Microsoft Windows 1
Microsoft Excel 1
PowerPoint 1
Media skills 3
Academic Literacy 2
WORK EXPERIENCE
PREVIOUS APPOINTMENTS
1. Position: Sales Assistant
Company: Ferrari Store (O. R. Tambo International Airport) Year: 2020 to March 2021
Reason for Leaving Store Closed
Duties
Compile working rooster and send it to the Head Office
Open and close the shop.
Work as a till operator: post float on till, do refunds, exchange and cash-up for the day.
Enter daily sales in the log sheet and send it to the Head Office.
Compile end of the day banking sheet and statements, file and keep them in the safe.
Do banking and compile banking spreadsheet for all transactions performed.
Administer filing of banking sheet statements.
Do daily correspondence with the Head Office by emails and telephone.
Ensure that my department is well organized and make sure the stock is tagged and priced correctly.
Do staff zoning and running staff shift.
Acknowledge customers as soon as they enter the shop.
Listen and respond to customers’ needs and concerns.
Provide information about products that are available at Ferrari.
Help customers to locate items they need to purchase.
Advise them on current trends of the products.
Advise them to purchase current and reliable products.
Give customers service information including products and membership details.
Identify, investigate and deal with customer queries and complaints according to store policy.
Maintain customer hold area by keeping the area organized.
Inform customers of repair options and return policy in case of damage to goods bought, and complete repair process.
Other Duties (Administrative)
Provide administrative support in order to ensure effective and efficient office operations.
Answer phones, direct calls and respond to inquiries.
Record messages accurately.
Make appointments.
Record, date stamp and distribute all incoming mail.
Processing outgoing mail.
Compile and maintain an up to date telephone directory of numbers and addresses.
File all correspondence.
Update the bulletin board by posting and removal of out-dated materials.
Ensure the Administrative Offices, Reception Area and Boardroom are kept clean and organised.
2. Position: Sales Representative
Company: Adidas Homecourt (Sandton City)
Year: 2017 to 2019
Duties
Open and close shop.
Work as a till operator: post float on till, do refunds and exchange.
Compile end of day banking sheet and statements.
Do banking and compile banking spreadsheet for all transactions performed.
Administer filing of banking sheet statements.
Receive and post stock.
Do staff zoning and capable of running a shift.
Acknowledge customers as soon as they enter the shop.
Listen and respond to customers’ needs and concerns.
Provide information about products that are available at Adidas
(running/training/sports gear and equipment).
Help customers to locate items they need to purchase.
Advise them on current trends of the products.
Advise them to purchase current and reliable products.
Give customers service information including products and membership details.
Identify, investigate and deal with customer queries and complaints according to store policy.
Maintain customer hold area by keeping the area organized.
Inform customers of repair options and return policy in case of damage to goods bought, and complete repair process.
3. Position held: Customer Advisor
Company: Musica (Sandton)
Year: 2016 - 2017
Duties
Listen and respond to customers’ needs and concerns.
Provide information about products that are available at Musica.
Help customers to locate items they need to purchase.
Advise them to purchase current and reliable products.
Give customers service information including products and membership details.
Identify, investigate and deal with customer issues accordingly. 4. Company: Loudfire (Sandton)
Year: 2013
Position held : Waiter and Bartender
5. Company: Melting Moments (Margate)
Year: 2007-2010
Position held : Waiter
SKILLS AND ABILITIES
Communication skills (verbal and written)
Interpersonal skills
Customer service skills
Organizational skills
Planning skills
Listening skills
Patient and polite
Problem solving skills
Computer skills (MS Word, Email, Power point, and Excel REFERENCES
Mr. Mzwakhe J. Shongwe: Manager (Ferrari Store)
Telephone Number: 011-*******
Cell Number: 083-*******
Email address: **************@*******.***
Ms. Zanele Zungu: Assistant Manager (Adidas Homecourt, Sandton) Telephone Number: 011-*******
Cell Number: 084-***-****
Email Address: **********@*****.***
Mr. Leonard L. Mabusela: Assistant Manager (Musica Sandton) Telephone Number: 011-***-****
Cell Number: 073-***-****
Email Address: *******.********@*****.***
Contact this candidate