Support Representative Customer Service
Resume:
STEPHAN BOONE
**************@*****.***
OBJECTIVE: To obtain a position utilizing my strong customer service skills, knowledge of office skills and managerial skills.
EDUCATION:
Porter Ridge High School, May 2007
Indian Trail, North Carolina
High School Diploma
COMPUTER SKILLS: Microsoft Word, PowerPoint, Excel, and Outlook
WORK EXPERIENCE:
Tech Support Representative, Spectrum, Columbus, OH (August 2018-
March 2019)
Troubleshoot cable, phone and HSD technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue.
Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.
Tech Support Representative, Teleperformance, Columbus, OH (March 2018-
August 2018)
Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue.
Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.
Collections Customer Service, Alliance Data, Columbus, OH (August 2017-March 2018)
Provide customer service related to collections involving taking payments and setting up arrangements to keep accounts in good standings.
Resolved client’s discrepancies and performed assigned tasks and duties necessary to support the department.
Customer Service Manager, Walmart, Indian Trail, North Carolina (January 2009-June 2015)
Provides change for cashiers, prepares cash registers and performs register audits.
When customers have a concern regarding the price of an item or an advertisement, we address their concern according to Wal-Mart's policies.
Assisted customers in a professional manner by taking incoming phone calls for various reasons, such as, generated customer orders, assisted with customer inquiries.
Front End Manager, Home Depot, Indian Trail, North Carolina (February 2006-
November 2009)
Read and understand written communications and can instruct and effectively speak with others to convey information.
They are persuasive and show “social perception” by understanding the needs of their customers and responding appropriately to those needs.
They use active listening skills with their customers and associates, as well as critical thinking skills to find solutions to problems.
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