Customer Service Data Entry
Resume:
Amairani Machorro
Phoenix, Az ***08
****************@*****.***
Profile
Committed and hard working individual, seeking to put my communication skills to better use by providing expectational customer service. I maintain a high level of professionalism to ensure customer satisfaction and bring more activity into the industry.
Experience
January 2015- May 2016
Protege college of banking, 1900 w Thomas Rd, Phoenix Az, 85015- Receptionist
●Computer management (Microsoft office)
●Speaking of in public
●Making appointment
●Memorizing all of different aspects in order to help customers in there needs
October 2015- July 2016
Boost Mobile, 3332 W McDowell Rd,Phoenix Az, 85009- Customer service representatives
●Handling phone calls, giving detailed, personalized, friendly & polite service to ensure customers satisfaction
●Received source data such as customer names, address, phone number, special conditions and enter data into various customer service software
●Complete paperwork for customers
●Interact with customers personally and help them in there needs to provide excellent service
●Preformed paid service for customers
October 2016- December 2016
Victoria Secret, Arizona Mills Tempe, Az- sales representative
●Helping customers personally in there needs
●Cashier
●Organizing warehouse
September 2019- April 2020
Logisticare Medical Transportation, 4832 E McDowell Rd, Phoenix, AZ 85008 -customers service representatives
● Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customers satisfaction
● Memorizing all company contracted insurances and services to be able to answer all customers questions quickly and efficiently
●Receive source data such as customer names, date of birth, addresses, phone numbers, special conditions, and enter data into various customer service software
●Trained 3+ new employees in customer service script recitation, insurance policies, and data entry practices
September 2021- 2022
Chapman Volkswagen, 3700 N 89th st, Scottsdale -receptionist
●Serve visitors by greeting, welcoming and directing them appropriately
●Notifying company personnel of visitor arrival
●Answering and forwarding phone calls
●Keeping reception area tidy
Education
August 2012- May 2016
Metro Tech High School, 1900 W Thomas Rd, 85015- high school diploma
Skills
●Bilingual (speak and write)
●Communication
●Leadership
●Responsibility
●Problem solving
●Management skills
●Type 50 wpm
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