Academic Advisor Administrative Assistant

Location:

Benbrook, TX

Salary:

NEGOTIABLE

Posted:

March 03, 2022

Contact this candidate

Resume:

LOUIS E. GONZALEZ JR.

**** ***** *** *****

Benbrook, TX 76126

817-***-****

Objective I am seeking employment opportunities.

Experience

Texas Department of Public Safety License Specialist II (Temporary) 12/2021- Present Performs moderately complex licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws. Administers driver license tests. Receives and responds to telephone inquiries from the public. Hold a Top-Secret Clearance. University of Texas at Arlington School of Nursing Academic Advisor I 10/2019 - 5/2021 On Contract. Advise students individually and in groups about the development of educational options and the resources available. Works closely with other academic advisors and counselors to provide timely information on course/degree options and University policies. Make appropriate referrals. Performs related duties as required. Monitor retention programs and make appropriate reports. Assist in registration, verify student prerequisite and requirements. Participation in professional conferences and individual professional development will be required. University of Texas at Arlington School of Nursing Transcript Evaluator II 01/2019 - 10/2019 Reviews transcripts from high schools, colleges and universities. Computes/checks grade point averages and verifies academic standing. Compares content of courses at the University level and those at other universities. Advise students preparing to transfer to other universities plus concerns about course credits that will transfer. Corresponds with officials of high schools and institutions of higher education concerning course credits and content comparability. Maintains transcript files, current catalog files, scholarship and fellowship records. Assists in student registration. University of Texas at Arlington School of Nursing Transcript Evaluator I 07/2018 - 01/2019 Reviews transcripts from high schools, colleges and universities. Computes/checks grade point averages and verifies academic standing. Compares content of courses at the University level and those at other universities. Advise students preparing to transfer to other universities plus concerns about course credits that will transfer. Corresponds with officials of high schools and institutions of higher education concerning course credits and content comparability. Maintains transcript files, current catalog files, scholarship and fellowship records. Assists in student registration. Aetna Health Benefits Advocate 06/2017 - 07/2018 Answering questions and resolving issues based on phone calls from Medicare members. Explains member's benefits and responsibilities in accordance with contract. Provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, webchat or written correspondence. Engages, consults and educates members by delivering individualized programs based upon the members unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing. Tarrant County College Real Estate & Facilities CAD Technician 09/2015 - 04/2017 Grant funded position. Reviews and evaluates work requests and visits with requester to review scope of work. Surveys project areas for accuracy with existing base plans of utilities and code compliance. Forwards initial layout drawings to requester for approval prior to moving forward with construction drawings. Develops construction drawings for all in- house construction and renovation projects. Makes corrections on design and/or construction drawings as directed by Manager. Updates new construction projects in building base plans using record drawings provided by the Construction Services Department. Supports various directors throughout the District with drawings for planning purposes and updates to utility plans. Assists in the sign making process by providing signage standards and/or drafting support when requested by the sign making personnel. Responsible for the upkeep of all architectural, furniture, mechanical, electrical, plumbing, civil and all utility plans for the District.

Tarrant County College Real Estate & Facilities Office Administrative Assistant 05/2012 - 09/2015 Types reports and business correspondence. Files records and reports, posts information to records, handles office mail, and answers telephone. Schedule appointments and maintains office calendar. Schedules and records minutes of staff meetings; makes copies of correspondence or other printed material that is needed. Assists with office payroll. Processes a variety of documents, forms, & files and uploading. Accesses, inputs and retrieves information from computer. Handles extensive confidential information regarding projects, employee and department budget. Orders and stocks office supplies; maintains list of office equipment, including computer hardware and software. Enters requisitions to purchase and processes payment of invoices of various products to vendors (Accounts Payable). Performs more advanced administrative work depending on area of assignment. Interaction with all levels of personnel from different departments throughout the District.

Tarrant County College Corporate Services On-Call Instructional Assistant 11/2011 - 05/2012 Assists students, faculty, and visitors at the front counter, on the phone, or email correspondence in regards to training programs. Plus, coordinating and scheduling room availability times with instructors. Assists in maintaining student records, administering and grading tests and monitoring student progress. Checks on inoperative or malfunctioning equipment. Previews, orders and maintains inventories of equipment, instructional materials and supplies. Light Security Detail: inspection of each classroom for broken or missing equipment. Fill out reports on any stolen or missing items from students, faculty members, or the business building. Plans, prepares, develops and maintains various teaching aids or materials. Presents subject matter to students, utilizing variety of methods and techniques. Assists students, individually or in groups, with lesson assignments to present or reinforce learning concepts. University of Texas at Arlington Police Dept. Administrative Assistant 05/2010 - 06/2011 Held a Secret. security clearance working handling personal and sensitive information. Assists students, faculty, and visitors at the front counter, on the phone, and email correspondence in regards to parking questions, parking citations or citation appeals process. Setting up payment plans for outstanding citations. Authorization to tow vehicle, reporting lost or stolen into police database. Granting gate or building access to ID cards. Putting or releasing holds on student or employee accounts. Computer skills in Microsoft Office: Power Point, Word, Excel, Access, Publisher and Outlook. Downloading ticket writers, voiding and attaching citations to student ID#’s. Access to TxDot to research License Plates#’s and VIN#’s. Inventory and bookkeeping of all transactions incoming and outgoing into the office: decal purchases and ordering, uploading documents, citations paid and voided, citations granted and denied. Setting up student appeal court meetings. Logging in and out of lost, found, stolen, or seized evidence. Citigroup Financial Financial Advisor 10/1998 - 01/2009 Worked in Collections Department involving delinquent car accounts: Skip Tracing, Data Entry, Accounts Receivable, Repossession & Front End. Input customer application information, scan in documents & uploading as well as assign account numbers to clients. Posting Payment by phone or manually plus uploading into system. Processing Reimbursements for overdraft Payments & Fees. Determining payment arrangements and extensions, reviewing payment history to develop payment plan with customers. Customer contact, correspondence, confirmation letters, and faxes. Providing opportunities for customers with bad credit history to reconcile their account. U.S. Army Rocket System Electrician 11/1996 - 08/1998 Held a Top-Secret security clearance to work on rocket launchers. Received repeated recognition for expedient and efficient work. Motivated and disciplined to work independently or with others to complete tasks. Eager to learn. Installed, tested, repaired, and calibrated equipment to ensure proper functioning. Filed records on equipment to provide a history of tests and repairs. When troubleshooting examined work orders, conferred with equipment operators, located loose connectors or obvious defective components. Also utilized schematics and manufactures’ specifications from technical manuals. Used voltmeters, ohmmeters, ampmeters, and multimeters to pinpoint malfunctions. Effectively utilized testing and calibrating equipment, small hand tools and soldering irons.

Lake Worth National Bank Bank Teller 02/1996 - 06/1996 Utilized the computer to deposit and withdraw from customer accounts. Working inside teller booth and drive-thru windows to handle customer banking transactions. Responsible for cashing and reviewing checks. Reviewing checking and savings accounts. Handled cashier’s checks and traveler’s checks. Used ten keypad by touch and CRT. Balanced money drawer. Inventorying of equipment, office supplies, and records performed weekly. Sam’s Wholesale Warehouse Cashier/Stocker 04/1995 - 02/1996 Responsible for cashier’s booth, customer contact, knowledge of product price information. Minimum cashier’s box of

$500.

Education

Tarrant County College

• Computer Aide and Design – Still presently attending

• Associate of Science in Chemistry, 2015

• Associate of Science, 2010

• Associate of Arts, 2007

Skills

• Utilize Aetna Systems: ASD, MaRx, Medicare Site, Rhumba, Clinical Policy Bulletin, ATV, Claims look-up, Plan Sponsor Tool.

• Utilize TCC Programs: Datatel (Colleague and WebAdvisor), Microsoft Office (Word, Visio, Publisher, Power Point, Excel, Access and Outlook) and Graphics (Photoshop, Illustrator, InDesign, AutoCAD, Revit, Inventor, and Google Sketchup).

• Utilize Police Workstation Applications: PeopleSoft (MyMav), Scofflaw, CSGold, Cardinal Tickettrack, DEFINE, Adobe and TxDot Public Safety

• Utilize Customer Service Workstation AS400: Rhumba & CacsPlus software applications, Microsoft Office XP: Excel, Power Point, Access, Word, Outlook and Adobe. Accomplishments/Certifications

• U.S. Army Veteran

• Texas Notary Public Certification

• Phi Theta Kapa Honor Society

• SALUTE Veterans National Honor Society

Employment Addresses

1. Texas Department of Public Safety

Human Resource Operations Division

5805 North Lamar Blvd, Building C Annex

Austin, TX 78752

Telephone: 512-***-****

2. University of Texas at Arlington

701 S. Nedderman Dr.