Medical Billing and Coding Specialists & Senior Customer Care
Resume:
Cherelle Duck Agnew
Apt. *C
Starkville, MS 39759 662-***-**** *************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with tax preparation experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
Demonstrates independent work initiative, sound judgment, and attention to detail.
Follows directions to ensure accurate and timely completion of duties.
Strong written and verbal communication skills.
Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Typing Speed: 50 WPM.
KEY QUALIFICATIONS
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Prime Suite EHR Insurance Verification
Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Managed Care (HMO, PPO, and POS) Workers Compensation
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Terminology
Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION AND PROFESSIONAL DEVELOPMENT
Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2020
HIPAA Essentials for Healthcare Professionals Certificate
East Mississippi Community College - Scooba, MS Micro Computer Program, 2010
WORK EXPERIENCE
TeleperformanceUSA - Boise ID 09/2020 - 03/2021
Answered inbound calls from post sales customers whom needed to complete returns, trade-in's, payment issues,, or
file shipping investigations with the carriers when items or lost or stolen. I also notated on every call the customer reason for calling after verifying account information for security purposes, Answered inbound phone calls, placed outbound calls. what next steps to take to resolve the issue and acknowledge and assure the customer that the issue is being resolved. I also notated what I did to resolve the issue as well as sending the customer a confirmation email on the call engagement.
Tax Starz - Starkville MS 12/2019 - 03/2020
Tax Preparer / Customer Service
Answered inbound phone calls, placed outbound calls, and advertised business using flyers and social media platforms.
Assisted customers with filing taxes, downloaded computer software, and performed various clerical duties.
Provided customer satisfaction, utilized standard office equipment, completed accurate work, and answered questions.
Aramark / Mississippi State University (MSU) Cafeteria - Starkville, MS 11/2014 - 01/2016
Cafeteria Worker
Stocked and counted inventory, provided customer service, handled cash, and cleaned cafeteria and dishes.
Prepared and served food, catered for sporting events, and communicated with customers regarding orders.
Documented adherence to standards, operated commercial kitchen equipment, and located items requested by customers.
Sitel - Starkville, MS 08/2011 - 02/2013
Customer Service Representative - Call Center
Answered inbound phone calls, placed outbound phone calls, troubleshot issues, and provided technical support.
Provided account information and customer service, entered incoming orders, and accepted and processed payments.
Resolved problems, provided information, cancelled accounts, documented interactions, and exchanged merchandise.
Tommie’s Tile and Carpet - Starkville, MS 08/2005 - 09/2012
Janitor / Customer Service
Answered inbound phone calls, provided estimates to customers, and ordered materials needed for different jobs.
Cleaned job sites prior to starting jobs, advertised on social media, and cleaned and organized all supplies.
Performed cleaning duties according to specifications and cleaned houses and apartments after jobs for move in.
Aramark / Einstein Bros. Bagels / Mississippi State University - Starkville, MS 07/2008 - 09/2010
Cashier / Barista / Customer Service
Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.
Handled bank deposits, prepared food items, stocked merchandise, and monitored floor stock.
Worked as part of a team and interacted with diverse customers and staff members.
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