Administrative Assistant Customer Service

ASHRAF

KAZI

Contact

Address

Deira, Dubai, UAE

Phone

+971-**-***-****

E-mail

************@*****.***

PERSONAL SUMMARY: Dedicated administrative assistant, the customer service, Sales and Operations Coordinator with years of experience managing large and small offices. I have worked with numerous branches, which allows me to facilitate efficient workflow and improve communications between multiple departments. Expert-level proficiency with Microsoft Office and PeopleSoft. Senior executives consistently rely on me to maintain schedules, oversee meetings, and improve customer relations.

Professional Experience

Skills

Communication Skill,

Quick learner, Honest, Customer

Focus, Team player, Active

listening, Adaptability, Creativity,

Patience, Technical knowledge,

Friendly, Open-minded.

Academics:

Mouni Vidhyapith –KH Collage

Diploma in Auto Engineering

Mouni Vidhyapith 12th Grade

LAGARDERE SPORTS MIDDLE EAST FZ-LLC.

ADMINISTRATIVE ASSISTANT / DRIVER FOR MD:

Nov. 2017 till Dec. 2020

Job Description:

Resolving routine administrative problems.

Checking emails as well as voice mails and ensuring a timely response to all inquiries.

Inputting information into designated fields using various databases.

Welcoming visitors to the office.

Screening phone calls.

Photocopying various documents.

Receiving and distributing mail.

Taking phone messages.

Preparing routine documents for senior managers.

Ensuring that confidential documents are not left lying around and instead are properly filed way.

Ordering office stationery.

Providing information to callers.

Able to manage driving schedule on a daily basis and willing to work overtime during event periods.

Assists by manning the Reception Desk.

Assists with maintaining the office attendance register and handles the telephone usage software to ascertain usage per extension.

Monitors the cleaning and upkeep of the office and manages the coordination with the Cleaning Supervisor on issues and gets them resolved.

HERTZ RENT A CAR

(AL FUTTAIM & SONS)

CUSTOMER SERVICE/CHAUFFEUR DRIVER:

Mar. 2013 till Oct. 2017

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Job Description:

To ensure that the Customer is dealt with in a pleasant and efficient manner, providing best in class Customer Service and products.

Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed the standards by

continuously drive Gallup Customer Service Values to improve customer engagement.

Achieve group revenue targets for daily, weekly and monthly rentals for the branch.

Maintain counter as per Hertz - International Standards. Image audit and operational audit.

Ensure that all documentation and system accuracy is maintained, and relevant documents are obtained at the time of checkout and scanned clearly into the system.

Customer Service: Continuously exceed customer

expectations from all customer touch points within the business. All customer queries handled in a professional and timely manner.

Manage the variance report items on a daily basis and rectify the errors without delay during the shift.

Manage the precheck in's daily and ensure that closing of rental is done without delay. Justification of unclosed rentals needs to be submitted.

Personal

Information:

Date of Birth: October 15,

1981

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Gender: Male

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Nationality: Indian

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Passport No: M0907954

Marital Status: Married

Languages Known:

English, Hindi, Urdu and

Marathi

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DOORS & INDOORS LLC

DRIVER / Administrative Assistant:

DECEMBER 2009 Till JANUARY 2013

Job Description:

Purchase of tools and hardware items. Resolving routine administrative problems.

Checking emails as well as voice mails and ensuring a timely response to all inquiries.

Comparing estimates for the purchase after analyzing the quotes. Finalizing the quotes, based on quality assurances. Delivery of tolls purchased to the yard.

BURJUMAN TRADING

STOREKEEPER:

JUNE 2006 Till NOVEMBER 2008

Job Description:

Maintain inventory of the store.

Keep track and record all incoming and outgoing material.

Receive pre-owned AC's and Refrigerators.

Comprehending required maintenance.

Estimate purchase / re-sale costs

MOHITE AND MOHITE GROUP STOREKEEPER:

FEBRUARY 2005 Till JANUARY 2006

Job Description:

To choose the most cost-efficient estimations.

Understand the needs of the project.

Documentation database of estimates.

Supervising and prioritizing work.

Experience of using modern business methods in a practical way.

Contact this candidate