Fort Hays Intelligence Analyst

Renee’ D. Bair

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EDUCATION

Fort Hays State University, Hays KS

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Bachelor of Arts, Major in Sociology

Deans Honor roll

EMPLOYMENT EXPERIENCE

The Bear Den

July 2011 - present

Owner/Operator of Daycare

To care for and ensure the safety of infants and toddlers

Direct TV

Credit Audit Team

May 2009 – July 2011

- Top agent for over 1 month

-Reviewing accounts to ensure policy is being followed

-Participating in special projects

-Conducting clinics with fellow team members to ensure knowledge and accuracy of completed work

-Determining trends within the audits that result in Customer affecting issues and system errors

-Taking customer calls in regards to billing issues

-Consistent high Quality Assurance evaluations

-Ensuring Customer satisfaction

Great Western Petroleum

Receptionist May 2007 – May 2009

-Answering calls

-Taking orders for product

-Conducting inventory

Corrections Corporation of America Program Manager

Oct 1998 – April 2007

-Created, developed and implemented new programs for the inmate population to include “Cell Dogs” on Animal Planet

-Training new employees

-Evaluating performance and preparing written appraisals on staff and inmates

-Conducting Quality Assurance audits within various states to include Colorado, Idaho and Montana

SPECIAL ACCOMPLISMENTS

-Service Dog Training Program

-Faith based Reintegration Program Toys for Tots, Wheels for the World,

Seminar classes, Transitional Assistance Program, True Colors, Seven Habits

For Highly Effective People/Managers

HONORS

- Deans Honor Roll/Fort Hays State University

- Corrections Corporation of America employee of the month in 1997 and

- 2003out of approximately 200 employees

- Colorado Criminal Justice Award 2003

MILITARY

-Military Intelligence Analyst 1983-1985 E 4 USARMY

- Army Achievement Medal

- Army Commendation Medal

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