Office Executive Front

RESUME

SHEEBA KHER

BHOPAL M.P.

Mob. No. : 860-***-****

E-MAIL: **********@*****.***

CAREER OBJECTIVE :-

To be a professional seeking challenging position where I can utilize my analytical effective teamwork capabilities in favor of organization and continuous improvement of the self and mutual learning process.

EXPERIENCE:-

Banquet Sales Manager (Hotel Almeida Zirakpur Punjab)

August 2020 till present

Sales, contracting and execution of banquet Events.

Actively seek and support marketing opportunities for the venue

Developes close relationships with customers while offering a personalized and tailored event management service

Conduct daily and weekly sales meeting to ensure all departments are fully verified to provide a high service standard promoted.

Prepare monthly historic sales reports detailed KPI’s, company production, key sales action taken and action planned.

Ensure the smooth running of every single Event from the welcome of the farewell.

Assist in maximizing conference and banqueting revenue and profit through pro active selling techniques calendar/time management and pricing strategy.

Commitement to delivering a high level of customer service

Front Office Manager (Hotel imperial sabra Bhopal M.P.)

2017-2018

Assign duties and shifts to workers and observes performences to ensure adherenc to hotel policies and estaliblished operating procedures.

May server as a manager- on – Duty in the absence of the General Manager and assistant general manager.

Provides information to supervisors, co-workers and subordinates by telephone, in written form email or in person.

Coordination for flowers/Birthdays cakes other arrangements as and when required.

Send invites, encourage and drive employees and team participation.

Spend time with HR team to understand the current engagement calander for rest of the year

Front Office Executive (Hotel Kanha palm spring Bhopal M.P.)

2015-2017

Responsible for handling of incoming/outgoing calls.

Making sure to demonstrate professional and polite responsers in telephone responses.

Receive, inform,guide visitors including coordination with employees.

Resposible for mainting call register including call tracking.

Managing new joiners and their employee files.

Responsible for maintenance and upkeep front office.

Greet and assist guest and ensure all arrangements with respect to their transport,hotel,meeting rooms etc.- are fullfiled

Respond to Customer queries around the same.

Provide assistance in general administrative activities.

Supervise front dest operations during assigned shift to a consistently high standard.

Advise shifts team of any special events or VIP guests in the hotel that day.

Strong commercial/bussines awareness and demonstration of sales capabilities.

EDUCATIONAL QUALIFICATION:-

10th Class passed from M.P. Board, Bhopal.

12th Class passed from M.P. Board, Bhopal.

B.com passed from B.U. Bhopal.

M.A. in English literature from B.U. Bhopal.

BB.ed in urdu from Aligarh Muslim University.

TECHNICAL PROFICIENCY:-

M.S. Office

Basic Knowledge of Computer.

Internet surfing

INN KEY

PMS

IDS

HOBBIES:-

Kho-Kho

Badminton

Listen music

SKILLS

Strong leadership skills that motivate the sales team perform beyond expectations.

Excellent selling capabilities.

Knowledge of hospitality.

Excellent organizational and planning skills.

Ability to work under pressure and under own initiative.

Ability to demonstrate negotiation and influencing skills.

Has excellent inter personal and communication skills.

Extensive knowledge of hotel operations

Effective time management and leadership skills .

Able to handle multiple tasks simultaneously

Good communication skills.

Punctual

Quick learning.

Easily adaptable to new environment.

Hard working

Flexible in work

Self-Confidence

Sincerity

PERSONAL DETAILS :-

Father Name ::. Late Mr.Abul Kher

Date of Birth :: 01-Sep-1986

Marital Status :: Unmarried

Gender :: Female

Languages Known ::Hindi & English

Nationality :: Indian

DECLARATION

I hereby declare that information provided above is true to the best of my knowledge.

Place : Punjab

Date ..

SHEEBA KHER

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