Office Clerk Customer Service
Resume:
POST/: Office Clerk PERSONAL PPROFILE
My name is Willihem Johannes; I am a young and diligent professional. I have experience providing administrative, secretarial and basic IT support to management in a challenging and time- sensitive workplace, I am highly organized, efficient and proactive. Utilizing my work ethics, I deliver high quality work consistently while maintaining confidentiality with strict adherence to internal policies and processes, and to employment law. During my study, I developed a good understanding of customer service and prompt response. In addition, I learnt to appreciate other people’s strengths as compliments to my own weaknesses. Furthermore, I acquired extensive knowledge in human relations, communication, analytic and organizing through my internship at the City of Windhoek, where I am currently working as a Contact Person for the Zoo Park Amphitheatre. I took up the position in November 2020, and it is effective until April 2022. I am now looking to further develop and use my interpersonal skills in a fast pace and result driven working environment.
CONTACT
PHONE:
EMAIL:
wyleejohn.wj @gmail.com
Residential Address:
Erf. 3975, Hanekam street, Khomasdal, Windhoek, Namibia
Postal Address:
P O Box 20605, Windhoek
Reference
Ms. Mariah Hamata Coordinator: Arts & Culture City of Windhoek
Contact: 061-*******
EXPERIENCE, SKILLS & COMPETENCIES
Dealing with customer queries and customers complaints
Capturing and issuing invoices
Handling client calls and emails, responding in a timely manner
Develop process improvements to enhance service efficiency and effectiveness
Recommending the use of fast-moving pace Technology, as well as optimizing and modernizing traditional administration tools
Provide assistance to less experienced staffs when needed
Coordinating bookings of the Amphitheatre
Drafting memorandums
Drafting & compiling monthly and yearly recons
Compiling, analyzing and arrange data
Filing and maintenance of confidential documents
Creating editorial content for various media platforms and outlets
[LANGUAGE PROFICIENCY]
I can speak confidently in English and Afrikaans, as well as basic Portuguese.
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