KEVIN MURRAY Store Operations Leader / District Manager

San Antonio, TX 210-***-**** adqdtk@r.postjobfree.com LinkedIn

Goal-Achieving Manager…Specializing in Organizational Leadership & Talent Development

People-First Leader with effective communication skills, executive-level leadership, and rapport building across all levels of organization. Energetically promote and empower strong work culture to drive performance productivity and cross-functional teamwork. Sharp problem-solving skills and analytical acumen for metrics monitoring of key performance indicators (KPIs) to ensure delivery of superior service coupled with unparalleled quality and positive experience management.

Optimistic Performance-Booster / Culture-Shaper / Community Leader & Service-Advocate

CAREER HIGHLIGHTS

Adaptable, Resilient Leader. Leveraged transferable skills to advance in roles of increased responsibility while being solutions-focused amid hectic consumer-facing industry. Tenacious learner with passion for knowledge-sharing.

Double-Digit Growth Champion. Boosted profitability consistently across 10 stores in 15-years. Directed strategic planning & execution of total store brand and sales growth.

Enthusiastic Team-Builder & Talent Developer. Trained and steered individuals / teams to achieve goals. Cultivated leadership growth, mentored, & empowered rising talent, leading 50+ partners into management through an internal program called SORM/SORL.

Award-Winning Performance Record. Consistent recipient of ‘Sales Achievement’ and ‘Profitability’ Awards. Known for consistency in surpassing expectations.

Core Expertise: Operations Management Multi-Million-Dollar Sales Management Merchandising Strategy Customer & Partner Relations Recruitment / Talent Acquisition Leadership & Team Training Organizational Management Process Improvement Inventory & Cost Control P&L Competitive Market & Trends Analysis Program Implementation

Executive / Sr-Level Leadership Experience

HEB Various Locations 2006 – 2021

Excelled as ‘Top Leader’ in identifying, prioritizing, and communicating full operational and organizational priorities for grocery store. Built and sustained cohesive team environment supportive of company culture. Yielded impressive financial results by applying entrepreneurial spirit in end-to-end ownership of store departments, pharmacy operations, and more. Drove accountability and consistency in superior service delivery to achieve positive customer experiences.

Unit Director, 2009-2021 « General Merchandise Leader, 2009

Achieved record-breaking million-dollar weeks in sales, averaging >6% increases with nearly 3% income. Collaborated with leadership / management teams on mastering best-in-store freshness of goods and elevating merchandising across all departments, resulting in significant sales boost, positive customer feedback, and improved work culture.

Optimized operational efficiencies and productivity via innovative vision to set expectations and work with personnel on implementing new policies and standards, maximizing store space, controlling order inventory, and reducing shrink.

Boosted profitability by energizing sales of higher retail items while maintaining visibility of popular consumer goods. Sustained profit-making sales while reduced shrink to revitalize underperforming department by analyzing sales trends and shelving strategies, incorporating use of sales contests to create friendly employee competition.

Championed program creating robust talent pipeline. Cultivated six future business leaders by identifying top talent, providing mentorship, and driving investment in advanced training, resulting in rewarding promotions / career paths.

Fortified workforce via effective motivational management and leadership development, leading to minimized turnover, and increased employee satisfaction / retention.

Pivotal as General Merchandise Leader at ‘set’ store to launch new business ideas prior to widespread store distribution.

Tackled challenges head-on, initiating control of critical business areas causing negative customer feedback, such as issues with orders, incorrect item codes, set execution prior to product in warehouse, etc.

Steered team efforts in working seamlessly with buyers via direct, open, and transparent communication. Executed concepts while improved in-stock conditions to record-levels, ultimately transforming customer experience.

HEB Experience, Continued…

Store Director, 2007-2009 « Perishables Director, 2006-2007

Led fresh goods side of business for store located in diverse multi-demographic area of both affluent and non-affluent neighborhoods. Keenly observed and analyzed consumer shopping trends in comparison with merchandising methods.

Actively listened to customer feedback to gain better understanding of consumer needs, desires, and wants. Elevated service offerings of Produce, Seafood, Deli, and Bakery sections to meet customer demand. Added full line of organic products and higher-end items not previously carried. Improved item portion size and increased quality.

Excelled with a heart for people, head for business, and passion for results. Maintained commitment to making customers and partners feel appreciated, respected, and needed while consistently led within a fast-paced, hands-on environment, making decisions, building relationships, and adapting quickly to meet business goals.

Developed as an industry thought-leader, engaging team via open, collaborative discussion and think-tank sessions on how to enhance departments and customer service. Drove initiative to engage regional merchants from each department to gain insights and input.

Accomplished organizational transformation to accommodate all shoppers. Mitigated obstacles to assure traction on new areas of business, propelling sales, and profitability, to new highs.

Early Background: ALBERTSONS Various Locations, District Sales Manager « Store Director

Led operational oversight of 54 stores with over 4K employees situated across Rio Grande Valley, San Antonio, Austin, and surrounding areas. Adapted quickly to managing merchandising of stores economically diverse in nature - from low-income government assisted communities to highly affluent neighborhoods.

Professional Development / Education

Training (internal-based): School of Retail Management & Leadership Program, HEB

Diversity & Inclusion Safety in the Workplace Active Risk, Violence, & Threat Assessment

Completed Coursework: Accounting / Meat Market Management / Store Security - Cornell University

Certifications: Certified Food Safety Manager, National Registry of Food Safety Professionals

Alcohol Sellers Training (AST), Texas Alcoholic Beverage Commission (TABC)

Professional Affiliations / Community Involvement

Former Member: Austin Chamber of Commerce / La Vernia Stock & Rodeo in benefit of local 4H groups / Active Volunteer: Participate in the MS-150 for Multiple Sclerosis

Technical Skills

Proficient in Microsoft Office Suite (Word / Outlook / Excel / PowerPoint)

Other Areas of Expertise

Retail / Supermarkets Loss Prevention Inventory Management Budgeting Scheduling Event Planning Facilities Management Strategic Planning Customer Satisfaction Interpersonal & Supervisory Skills Teamwork Coaching & Empowerment Problem Solving Conflict Resolution Public Speaking Vendor Relations Continuous Learning & Development Benchmarking Financial Management

Words of Recommendation

5-31-2021

To Whom It May Concern,

This letter is in reference to Kevin Murray, a man I have had the pleasure of knowing for quite a number of years. Kevin is a devote man of God always looking after his friends and family. He loves people and enjoys being around them. He will do whatever is necessary to help those around him. I have personally witness this. He is an honest and trustworthy person that will never turn his back on you. I have been totally blessed knowing Kevin as a friend and a brother in Christ. A great person to work with and partner with. You will be very pleased and honored to work with and be around him.

Sincerely,

David Villarreal – Texan Roofing

210-***-****

Dear Hiring Committee/HR Manager:

May 31, 2021

My Name is Jaime C Herrejon. I have been in business for forty-seven years as owner of Little Mexico Imports. I am writing to recommend Kevin Murray. I have known Kevin for approximately seven years as leader of our bible study group and while he was a store manager for HEB and have nothing but positive things to say. There is no doubt in my mind that Kevin Murray will be an excellent addition to your company. I have always known Kevin to be of sound moral character and integrity. I have witnessed Kevin's wisdom in his leadership skills and problem solving. I am certain these skills will allow your company to excel.

Please do not hesitate to call me at 210-***-**** or email me at adqdtk@r.postjobfree.com

If you have any questions and requests.

Sincerely,

Jaime C Herrejon

Little Mexico Imports

June 4, 2021

Dear Potential Employer,

I am writing this Letter of Recommendation on behalf of Kevin Murray. I met Kevin approximately 15 years ago and had the distinct honor of working alongside him. Kevin’s role was the Top Store Leader. During that time, we had many in-depth conversations both personal and professional. Through those conversations I was privileged to get a glimpse into the convictions, the drive and motivation behind the man. I came to respect him, support his vision and focus. We built a strong relationship both personal and professional based on trust and respect for each other’s convictions, drive to excel and deliver exceptional business results. These results included improved processes, people development and 1st class customer service. That commitment to delivering World Class results served us both well, as we continued each, in our individual journeys and career advancements.

Kevin’s qualities as a Leader stand on their own merit. His responsibilities were all inclusive of Leading a multi-million-dollar business. He provided mentoring for many leaders under his tutelage to include myself. These leaders continue to excel in each of their respective roles. Kevin’s metrics included accountability for delivering exceptional business results by driving sales, managing payroll, delivering strong financial results, developing strong leaders, delivering the best shopping experience for every customer who walked through the doors. His infectious personality and professionalism gained the respect of all who knew him to include his customers which he knows by name.

In summary, I would highly encourage your consideration of Kevin Murray as a valuable asset to your organization. His faith, strong convictions and commitment to serve others are qualities that I respect and admire in him. These will serve him well as he represents you, your company and business.

Kind regards,

Rolando Castro

Regional Instructor

“Kevin is a dedicated, hard working, detail-oriented individual. Honesty and integrity are also traits he possesses. – Jaime H., Owner, Little Mexico Imports

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