Customer Service Peer Mentor
Resume:
Catina
Travis
OBJECTIVE
I am seeking a
position within a
company where I can
contribute to help
achieve its vision and
assist in reaching its
financial forecasts.
ADDRESS
Grantsville, Ut, 84029
PHONE
Summary:
I have gained extensive
experience in customer
service and Collections. I
possess strong written as
well as verbal skills with
the ability to interface
effectively at all levels.
Detail-oriented oriented
and also known as a team
player that works well in
high-pressure situations.
I respond quickly and
thoroughly to concerns
and/or complaints to
solve the concerns
without hostility.
EXPERIENCE
CenturyLink
11-30-14 to 10-2019
Technical Support
● Inbound customer calls
● Remotely troubleshoot End-users issues utilizing specialized software
● Work with end0users to achieve 100% customer service expectations
● Oversea and Peer Mentor coaching new hires once they hit the floor taking the calls
Alorica
Customer Service
● Inbound customer service calls
● Troubleshoot end-users issues via remote protocols
● Customer Service
● Q.A quality control listening to other peers phone calls to make sure they were hitting critical the critical points on the call Discover Financial Services,
Salt Lake City, UT
Customer Service 2yrs
● Balance Transfers
● Marketing Services
● General Customer Service
● Inbound and Outbound calls
Collections Representative 3yrs
● Collections Rep call and request payments from customers
● Help customers with payment arrangements.
● Specialty pay team, handled accounts that are delinquent from 30 days to charge off
● Credit Card Services
● Peer mentor I would sit with peers and listen to them take calls for not hitting their overall stats and set goals to see how we can improve them on reaching their goals
EDUCATION
Grantsville High School, Grantsville, UT
06/2007 High School Diploma
COMMUNICATION
[You delivered that big presentation to rave reviews. Please don’te shy about it now!
This is the place to show how well you work and play with others.] LEADERSHIP
[Are you president of your fraternity, head of the condo board, Or Team lead for your favorite charity?
You’re a natural leader—tell it like it is!]
REFERENCES
[Available upon request.]
Contact this candidate