Spa Manager Personnel
Resume:
Yasser Abou El-Magd Hassan Dawwy
Hawally, Salmiya - Kuwait
************@*****.*** / ******.*****@*****.***
P.O. BOX: 22065, 13086, Safat – Kuwait
LinkedIn: Yasser A. Hassan Dawwy
Skype: **********@*******.***
Summary
A diligent and enthusiastic manager with a career spanning more than 15 years and experience of working in the leisure and hospitality industry. Specializes in Facility & Operations Management & Administration and team leadership. Utilizes effective communication and interpersonal skills to work effectively as part of a team. Has gained leadership and negotiation & Sales and Marketing skills and is able to build cohesive teams who work well together. An empathetic manager who can recognize and cultivate potential in others, whilst motivating the team work to company standards and fulfil their potential. Meticulous and well organized with sound judgement, solid decision-making and logical problem-solving ability. Approaches tasks with energy, focus and commitment.
- Core Competencies Include:
• Facility & Operations Management.
• HR & Administration. Facility & Operations Management.
• Sales & Marketing Background.
• Team Building & Leadership.
• Staff Training & Performance.
• Budget & Cost Control, Financial Management.
• Customer Relations & Service Procedures.
• Project Management.
• Regulatory Compliance.
• Successfully refined and implemented new projects.
• Setting spa treatments prices and menus in accordant to products’ cost and market demands.
• Organizing seasonal promotions for spa treatments and packages.
EDUCATION & POST GRADUATE STUDIES:
• (May 96 – June 98) Master’s Degree of (Sports Injury Rehabilitation & International Sports Training Systems) From Faculty of Sport& Education, Helwan University – Cairo, Egypt.
• (1991 – 1995) Bachelor Degree of (Rehabilitation & Training Systems in Physical Education) From Faculty of Sport & Education, Helwan University – Cairo, Egypt. 2
TECHNICAL QUALIFICATIONS & ADDITIONAL COURSES:
(January– July,2010) Certificate of “Spa & Fitness Center Hospitality & Treatment Diploma” – Eurotech for Seminars & Conferences – Kuwait.
(Aug,2009) Certificate of “Extensive Hospitality Cross Training Advance Courses in all department” – Holiday Inn Hotel –Salmiya, Kuwait.
(March – October,2008) Certificate of “Health Club Management & Operations Diploma” – Brain Power Institute, Kuwait.
(May,2008) Certificate of “Business Excellence Award of the Middle East 2008” – InterContinental Hotels Group (IHG®).
(Dec,2007)” Spa Management Certificate” – Holiday Inn Hotel, Salmiya - Kuwait.
(Jan,2007) “Modern management Certificate” – Holiday Inn Hotel – Salmiya, Kuwait.
(March,2006) “Strategic Management Certificate” – Holiday Inn Hotel – Salmiya, Kuwait.
(Jan,96 – Feb,96) “Master Diving Degree -Scuba Diving” – Atlantic Technical College, SSI -
(Grade Three Stars).
(Oct,95 – Dec,95) “Physiotherapy and Sports Injuries Diploma” – (Academy of Public Administration under the aegis of the President of the Republic of Belarus). Leipzig – GERMANY.
(July,94 – Nov,94) “Physical-Therapy Diploma” – (Academy of Public Administration under the aegis of the President of the Republic of Belarus). Leipzig – GERMANY.
(Feb,94 – March,94) “Physical Therapy Course” – Olympic Medical Center – Cairo, Egypt.
(April, 93 – June,93) “Physical Therapy and Sports Injury Diploma” – Helwan University – Cairo, Egypt.
(Jan,93 – Feb,93) "Consulting Centers of Sports Centers, Diploma” – Institute for Integrative Nutrition.
(Sep,92 – Oct,92) “Massage and Physical Training Methodology Diploma” – Olympic College Foundation.
(Aug,91 – Sep,91) “Swimming Training - Special Needs Certificate” – Egyptian Swimming Federation
(ESF) - Cairo, Egypt.
(Jan, 91 – Feb, 91)” Swimming Trainer Certified” – Egyptian Swimming Federation (ESF) - Cairo, Egypt.
(1992 – 1995) Helwan university & Ministry of Youth& Sports – Cairo, Egypt Advanced Educational Courses as Follows:
- All Certificates Below I obtained During my Studies at the College are as Follows: Sports Injuries & Physical Recovery Basic Course, Sports Massage Certificate, Physiotherapy & Rehabilitation Course, Leaders Course, Leaders Preparation and Military Education & Upbringing Course.
Health & Safety firefighting Certificate, Evacuation Plans Course, Administration Certificate, Retail & Up Selling Course, Spa therapy Certificate, Life guard Professional Master Training & First Aid Sessions Course, Muscles’ Anatomy Course, Communications skills Course, Body Building Training Course, CPR 3
Certificate, MOD rotation Course, Supervisory excellence Course, Certified Fitness Trainer from ISSA, Yield Management from the IDI Association Course, Management level certificate (How to be marketer).
PROFESSIONAL WORK EXPERIENCE:
Tri -Med Company, K.S.C.C, Sabah Al-Salem – Kuwait. As Clinicals Operations & Business Development Manager. From: Jan 2020 till Present
Responsibilities:
• Developing growth strategies and plans.
• Managing and retaining relationships with existing clients.
• Negotiating with stakeholders, Increasing client base.
• Working closely with the Head of Marketing to support programs and initiatives at clinics with specific focus on adding value in the long term.
• Assisting in the regular review and preparation of the Business Plan with defined goals, objectives, and budgets.
• Facilitate annual work plans for all departments by assisting them to define their Key Performance Indicators (KPIs), their scope of work and budgets
• Facilitate BD Manager with the projects assigned by top management. Ensure that projects undergo a thorough financial justification before they are implemented
• Leading the Business Development Vertical by proposing a strategy for the vertical, managing the resources, budget, impact and focusing on results and revenue for the vertical.
• Working with our on-ground staff at Clinics to understand their marketing requirements at an individual clinic level. Interacting closely with customers to understand who is Tri-Med’s customer, what their health care requirements are and how Tri-Med can bridge these gaps in services available.
• Overseeing and directing the activities in a medical and healthcare facility, Create work schedules, Develop goals and objectives, and maintain records of the clinic’s services.
Golden Bright Company, K.S.C.C, Hawally – Kuwait. As CEO Managing Partnership From: Dec 2017 till Nov 2019
• We are working in the field of Health Clubs and Organize Exhibitions and Conferences.
Flex Resort & Real Estate Co. K.S.C.C, Banid Alqar- Kuwait. As Group Business & Operations Director - Asst. Chairman From: May 2016 till June 2017 Responsibilities:
• Managing the overall of 5 club's & Spa Salon, Diet Center (Gourmet) Operations & Sales and supports activities of all and make sure that all meets our plan achievement goals.
• Responsible for an attractive Leisure, Sports and Entertainment program & Budgets as well as an attractive and well-organized excursion program & Budgets for all under my supervision.
• Responsible for the safety of the clients and employees involved in Leisure, Sports, Entertainment including, Spa salon and fitness area as well as Excursion Activities.
• Responsible for all the equipment of the club’s and Spa Salon and diet center. 4
• Monitors all Leisure, Sports, Entertainment, and Spa, Spa personnel and particularly guest after manager’s contact personnel. Ensures all guest contact personnel recognize repeat guests and other VIPs receive special attention/recognition.
• Coordinate’s exchange of pertinent information between Club’s and Spa salon& Diet center within the Leisure, Sports, Entertainment, excursions and directs exchange of information with other departments.
• Establish and maintains effective employee’s relations.
• Conducts functions as interviewing, orientation, hiring, performance appraisals, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with Club’s Heads, Personnel Manager and General Manager (Chairman) as appropriate.
• Identifies training needs, develops formal training plans and implements training sessions.
• Assumes overall responsibilities for maintaining standards to ensure that facilities and equipment are clean, in good condition and well maintained after manager’s and focus on monthly targets of all.
• Schedules regularly conduct routine inspections of all the Leisure & Entertainment areas for all locations Club’s & Spa salon& Diet center.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all the Leisure & Entertainment club’s personnel, Spa salon, Diet center (Gourmet) as well.
• Conducts comprehensive daily departmental meetings to include review of procedures and events which warrant special attention and detailed information.
• Controls and analyzes, on an on-going basis, Leisure, Sports, Entertainment, Spa & Pool and Excursion activities costs to ensure performance against budget.
• Coordinates with the Financial Controller the daily reports concerning financial matters of all Leisure & Entertainment department.
• Participates in the preparation of all Club’s & Spa salon & Diet center Strategic Plans, Marketing Plans and Goals Program. Controls and analyzes, on an on-going basis, Leisure, Sports, Entertainment, Spa salon& Diet center and Excursion activities costs to ensure performance against budget.
• Prepares consult the general plans of club’s and spa salon & diet center, promotions, and Excursion budget with all the managers.
• Responsible for a Recreation and Sports program for the staff in cooperation with the Personnel Manager.
Monitors and controls the inventories for operating equipment and supplies.
Edge Fitness & Aquatonic Spa – At Crowne Plaza Al-Thuraya City Hotel, Farwaniyah - Kuwait - As Operations Club & Spa Manager (Asst. Dep. Head). From: Feb 2014 till May 2016 Responsibilities:
- Oversee and direct all aspects of the Club Floor, ensures efficient, warm and friendly service fostering excellent customer relations and service recovery.
• Provide feedback and make recommendation on improvement to the operation.
• Be in attendance throughout a full house situation and ensure all routines are followed through and due out are cleared.
• Evaluate the performance of subordinates in accordance to the prevailing personnel policy.
• Routine check on early departure and late arrival counts for the forthcoming day and ensure that reception is fully staffed.
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• Disseminate important operations information to immediate subordinates and relevant departments as well as follow-up through discussions on assignment given to them.
• Attend cross functional meetings to eliminate or reduce challenges faced by all departments as well as to reduce the "wide gaps."
• In the absence of the front Office Manager, take full responsibility and accountability for the Club Floor.
• Involve and assist in recruiting and selecting Club Floor personnel.
• Maintains complete and readily accessible files and records necessary for effective operation and future reference.
• Constant checks on the appearance, grooming and uniform of the staff and make recommendations to rectify and correct such appearance on all staff. Candidate also makes appropriate suggestions to improve staff training.
• Log all irregularities in the Log book especially any unusual occurrences such as incidents, thefts, emergencies and blackouts, for the front Office Manager to bring to the attention of the Management.
• Coordinate and work closely with the Security Department with regards to any criminal act within the resident or suspicious guest.
• Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (Team of 40 employees).
• Coordinate with all departments concerned on VIP arrivals, and guest with special request, to see that all requests are met.
• Develop and maintain good employee relations through intelligent interpretation and conscientious application of Club Floor personnel policies.
• Standing and moving around the facility and handling objects, files, training materials and equipment, etc.
• Use a keyboard to generate various work-related documents. Achievements:
• Increased the capacity of our sun beds by fixing 243 Old Sun beds.
• Improved the organization system for the department.
• Added new treatment for the spa, which has affected in the revenue.
• Upgraded our retail shop by adding different types of massage and body creams and herbs.
• Launched and successfully led renovations and resort expansion projects which included spa facilities, beach, swimming pools, tennis courts, squash courts, large kids club, playground and public area.
• Established and implemented cost control systems resulting in a 20% increased profit.
• Provided hands-on training for large variety of spa treatments and developed staff across all levels.
Stretch Fitness Center, Al-Ain Company – Salmiya, Kuwait. As Health Club & Spa Manager From: Jan, 2013 to Feb, 2014
Properly Service Culture Trainer (Re-Branding Team) - Asst. Chairman
• Handle individual and corporate membership deals ensuring departmental targets exceeded, while organizing member’s activities and events.
• Ensure smooth operational flow at all times while all services bookings are maximizing and staff power utilized properly to benefit both business and employees. 6
• Assist in forecasting, budgeting, cost controlling and analyzing daily, weekly, and/or monthly facts ensuring that targets and budget met and even exceeded.
• Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (team of 35 employees).
• Reassess and standardize first aid, health & safety standards.
• Create and develop training programs, follow ups, quality checks for all recreational facilities and ensure achieving the maximum development.
• Analyze business sales reports, products, plan new business strategies and develop accordingly.
• Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment.
• Reassess operating, restructure the recreational team and redistribute responsibilities among operational supervisors (Team of 35 Employees).
• Reassess and standardize first aid, health & safety standards.
• Create and develop training programs, follow ups, quality checks for all recreational facilities and ensure achieving the maximum development.
• Analyze business sales reports, products, plan new business strategies and develop accordingly.
• Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment.
Flex Resort & Real Estate Co. K.S.C.C, Al-Shaab, Kuwait - As Executive Club & Spa Manager & Consultant Sales of Flex Women. From: Jan, 2012 to Jan, 2013 Re-Branding Team- Asst. Chairman
• Establish and develop SOPs, service standards, operational, checklists inventory system, for all recreational facilities while maintaining accurate database and records.
• Handle individual and corporate membership deals ensuring departmental targets exceeded, while organizing member’s activities and events.
• Ensure smooth operational flow at all times while all services bookings are maximizing and staff power utilized properly to benefit both business and employees.
• Assist in forecasting, budgeting, cost controlling and analyzing daily, weekly, and/or monthly facts ensuring that targets and budget met and even exceeded.
• Handle staff concerns, appraisals, development plans, payroll, monthly rosters, holidays, annual leaves while playing a major role in setting up and process recruitment (Team of 30 employees).
• Handle staff performance, concerns, appraisals, development plans, payroll, roasters, holidays, annual leaves and recruitment of the Health club.
• Analyze business sales reports, products, plan new business strategies and develop accordingly.
• Assist in Forecasting, budgeting, cost controlling and analyzing daily, weekly/or monthly facts ensuring that targets and budget are met and even exceeded.
• Attend and conduct meeting ensuring best results achieved.
• Be available in the operation to attends guest feedback and attend their needs on the spot especially while all services bookings are maximized. 7
Holiday Inn Hotel (Edge 24 Fitness) Salmiya, Kuwait - As Recreation & Spa Manager. (Asst. Dep. Head). From: April, 2004 to Jan, 2012
- (PRE-OPENING TEAM) 8 YEARS
• Responsible for the day-to-day management of the recreational areas, spa's treatment rooms, the gym and spa facilities.
• Ensure the professional and efficient operation of the spa and recreation.
• Maintain records of all member and guest exercise at the registration sheet at Fitness Center.
• Oversee the fitness analysis and re-evaluation programmed. To ensure the required level of professionalism is maintained at all times.
• Responsible about creating fitness program for all hotel guest and focusing in increasing the number of fitness membership guest.
• Building and maintain of an efficient management and employee team by taking an active interest in their welfare, safety, training and development.
• Orientated new employees and conduct training courses for newly hires and existing employees.
• Complete the employee evaluations of spa and recreation staff.
• Organizing and programming of all spa and fitness center events.
• Organize the preparation of the department budget with General Manager.
• Ensure that the department's operational budget is in line and all cost is strictly controlled.
• Implement and monitor all systems of stock control and inventory for all operating areas within the recreation and spa areas.
• Monitors all Leisure, Sports Activities & Pool personnel and particularly guest contact personnel. Ensures all guest contact personnel recognize repeat guests and other VIPs receive special attention/recognition.
• Conducts comprehensive daily departmental meetings to include review of procedures and events which warrant special attention and detailed information.
• Participates in the preparation of the hotel’s Strategic Plan, Marketing Plan and Goals Program.
• Responsible for an attractive Leisure, Sports program and Kids activities.
• Responsible for the safety of the clients and employees involved in Leisure, Sports Activities including Pool Area and kids club area.
Achievements:
• Develop and maintain good employee relations through intelligent interpretation and conscientious application of Club Floor personnel policies. Improved the kid’s facilities by implementing new kid’s programs and upgraded the kids play ground zone.
• Increased the number of the fitness center membership by increasing the quantity of the fitness programs.
• I was part of the team who efficiently obtained the ISO (9001-2008) quality management certificate as well as monitoring the ISO processes in the entire branches and presenting daily progress reports to the general manager.
• Decreased the number of the guest comments by implementing new training and quality system which improved our rating in the trip advisor website.
• Best Award Club Achievement in the Middle East on 2008. 8
INTERESTS AND OTHERS:
I WAS A PLAYER IN THE FIRST HANDBALL TEAM OF EL ZAMALEK CULB – Cairo, Egypt.
I WAS A PLAYER IN THE EGYPTIAN NATIONAL HANDBALL TEAM (1982-1991).
Spa & wellness & Hospitality industry: ME politics, Sports events, Reading and Travelling.
Sports: Swimming, Football, Squash, Basketball, Fitness, Table Tennis, Horse Riding.
Scuba Diving: Master Diving Three Stars Degree.
Driving Licenses: Kuwait, Egypt and International License.
LANGUAGES:
Arabic Mother Tongue.
English Fluent both spoken & written.
French Basic communicator
PERSONAL DATA:
- Surname Abou El-Magd Hassan Dawwy
- First name Yasser
- Current address Ali Reda St, Heliopolis, Cairo, Egypt
- Date of birth 19 October, 1971
- Place of birth Cairo, Egypt
- Nationality Egyptian
- Mental status Married
- Military service Exempted
- Health Excellent Health, No Physical Disabilities
- Ambitions Long-Term Employment
- Religion Muslim
REFERENCES:
- Available upon requests….
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