Customer Service Traffic Manager
Resume:
Michael Meiring
Avon Park, FL *****
*********@*****.***
I am currently retired but still retain the qualifications to be a consummate professional with proven knowledge in all aspects of operations, marketing, customer service and quality control within the logistics Storage and Insurance industries.
Owner Tristar Property Service LLC
Authorized to work in the US for any employer
Work Experience
Facility Manager
Premier Storage AKA Sebring Mini Storage One and Too - Sebring, FL January 2020 to August 2020
• Managed four separate buildings that had been neglected for several years
• Improved overall rental percentage at the main facility from 83% to 98.4% in 5 months
• Instituted auction protocols for late units
• Met all corporate requirements on time
• Significantly improved customer service that had been severely lacking
• Performed all duties as required
Storage Associate- Part Time
Century Storage
May 2018 to August 2019
• Perform general grounds maintenance
• Complete rental contracts as required for new customers
• Greet customers and work with them to establish correct storage needs
• Collect and log in coming payments
• Process credit cards as required
• Maintain a very high level of customer service
• Process end of day reports as required
Specialty Risk Manager
Retired
April 2015 to January 2017
• Develop high net worth concierge service program
• Establish high net worth service provider requirements
• Develop training materials for both P&C and commercial programs
• Frontline contact person for the clients insuring high net worth risks
• Work with the clients to establish specific needs for VIP Insureds
• Integrate high net worth program into the field
• Work with Field Managers to establish rates and time service expectations Field Manager North Central Region
CIS Group LLC
February 2012 to April 2015
Responsible for all operational issues, customer service and profitability for the North Central Region.
• Managed 115 inspectors in four states with a volume of 9000 inspections per month.
• Managed accuracy and quality of replacement cost value and risk analysis.
• Ensured customer specific requirements were met while maintaining time service and quality standards. Inspection types range from the simple drive by inspection to multimillion dollar mansions.
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Cornerstone Appraisal Services - 10/2006 - 2/20/2012
• Started with Cornerstone as a target trip high value replacement cost appraisal associate.
• Advanced to Western Regional Manager in January of 2008
• Advanced to Division Manager in June of 2009.
• Advanced to National Field Services Manager in November of 2010.
• Duties include planning and administering effective procedures to allow for the efficient completion of both standard inspections and high value replacement cost appraisals.
• Achieving these goals required developing and implementing new processes to improve efficiencies' and control expenditures.
• Extensive interaction with our clients was essential in establishing strong partnerships and assuring our customers quality standards.
• I became well versed with the replacement cost methods such as MSB, E2Value and 360 Value. Field Representative
Information Providers Inc
June 2006 to November 2006
• Completed commercial replacement cost value surveys as well as risk evaluations.
• Completed standard as well as high value replacement cost property appraisals, safety and risk analysis, commercial fire evaluations, electrical system and wood burning stove surveys.
• Completed commercial fraud investigations and risk analysis on hotels, apartments and other commercial businesses.
Terminal Manager
K Limited Carriers
February 2005 to June 2006
Managed all aspects of the terminal including budgeting, customer relations, human resources and operations for a mid size tanker company.
• Within the last 12 months we have seen and increase in billable revenue of 55% while maintaining a Customer service level of 98 %.
• This level of service and growth has lead to record revenue and profits for this terminal. Intermodal Operations Coordinator
Hub Group Inc
June 2003 to February 2005
• Intermodal coordinator on the second largest account For the Hub Ohio office.
• Duties include monitoring all freight movement from numerous locations to various destinations.
• Responsible for the timely and efficient use of equipment and drivers. Maintain a very high level of service to the customer.
• Member of the startup team that established protocols, procedures and processes for any new accounts.
Traffic Manager
Dollar Tree Stores Inc - Woodridge, IL
April 2001 to December 2002
Managed all processes and procedures in the traffic department for a 300,000 square-foot distribution center that serviced 320 stores in the Midwest.
• Negotiated carrier contracts and managed an annual budget in excess of $ 4.5 million dollars.
• Eliminate $75,000.00 dollars in expenditures during my tenure.
• Improved service levels, increased route efficiency and improved equipment utilization.
• Developed standard operation procedures and set specific goals and monitored the progress of the entire traffic department toward achieving these goals. Director Contractor Relations
Pronto Emergency Freight - Toledo, OH
December 1996 to February 2001
Primary duties were to direct the driver recruiting and retention programs, administer contracts and serve as a liaison between the contractors and the company.
• Managed the Fleet insurance program and oversaw the safety and compliance departments.
• Part of the acquisition team that negotiated the buyout of a competitors Central Cartage Company - Toledo, OH
May 1983 to December 1996
City delivery and dock work for a major LTL freight company Education
High school in General Studies
Whitmer High School - Toledo, OH
September 1969 to June 1972
Bachelor's in Transportation Management
Trinity College
Skills
• Sales Experience
• Typing
• Microsoft Office
• Microsoft Outlook
• Customer Service
• Risk Analysis
• Quality Assurance
• Quality Control
• Quality Inspection
• Risk Management
• Driving
• Automotive diagnostics
• Facilities Management
• Management
• Budgeting
• Project Management
• Facilities Maintenance
• Freight Experience
• Tanker Experience (5 years)
• Negotiation (10+ years)
• Process Improvement
• Procurement
• Human Resources
• Property management
• Filing
• Program Management
• Strategic Planning
• Conflict Management
• Hospitality
Assessments
Management & leadership skills: Impact & influence — Highly Proficient December 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Highly Proficient
March 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am currently retired but still retain the qualifications to be a consummate professional with proven knowledge in all aspects of operations, marketing, customer service and quality control within the logistics
and Insurance industries. I also own Tristar Property Services and own rental properties.
COMPUTER SKI LLS
I am proficient in most Microsoft software programs. Replacement cost valuation systems: MSB. E2Value & 360 Value Transportation Software: TMW
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