Customer Service Medical Billing

Kathy L. Sutton

*** ****** **** *********, ** ***29 270-***-**** **************@*****.***

Professional Profile

Customer service oriented professional with B2B cold calling experience, CRM software, call center Customer Service Rep, with healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality. I bring enthusiasm to any job or project. Remain self-directed, motivated, and accountable for personal actions. Come prepared. Navigate new technology, utilized available resources, and set realistic expectations. Critical Thinking, Time Management.

Education

• Ultimate Medical Academy Clearwater, Florida

• Associates of Science Degree-Healthcare Management, 2021, Division of Provider Information, Planning & Development, Medical Billing, CMS 1450 & 837 Institutional Training, Medicare Fraud and Abuse Training Certificates.

• Honor Society Inducted

Key Qualifications

• Business Operations*Practice Structure*Leadership & Management*Medical Administrative Procedures*Healthcare ethnics*HIPAA Compliance*Accounting*Payroll*Appointment Scheduling*Insurance Verification*CMS 1500*Processing Co-Payments*UB-04*Insurance Billing Procedures*Insurance Claim Cycle*Health Records Management*Human Resource Management*Organizational Improvements*Interpersonal Professional Communications*CRM Software

2

Experience

10/2019 – 05/2021

Ultimate Medical Academy

Come prepared for class and complete assignments on time, self-motivated-directed, and accountable for personal actions, navigated new technology, utilized resources, and set realistic expectations.

09/2012-08/2019

Home Healthcare Aid/Office Management

*Cared for Individuals that required extra assistance caring for themselves.

*Checked vital signs, assisted with activities of daily living-personal hygiene, mobility, exercises, and feeding.

*Handled light housekeeping duties, prepared meals, and ran errands.

*Completed daily logs documenting patient conditions, changes in behavior and activities.

*Maintained a safe, secure, and healthy environment.

*Provided assistance with running office and software needed for starting a home health LLC for owner, and trained new employees.

06/2010-08/2010

Volunteer Experience

Division of Provider Planning & Development-Baltimore, MD Medicare Fraud & Abuse: Prevent, Detect and Report

*Communicated with families and collected information.

*Provided education on fraud and abuse.

*Maintained positive attitude; showed respect to all those with whom there is contact while performing duties.

02/1997-09/2009

Customer Service Rep/Call Center, State Dock Inc State Park Road Jamestown, Ky 42629

Maintenance/ State Dock Inc 05/2003-09/2009

Made cold calls B2B, outbound & inbound calls for Customer Service, Sales on vacation weeks- weekends, resolving any customer issues, repairing issues to customers that were removed from 3

calling lists. Scheduling, Billing, went into maintenance for same company 2003 they needed experienced carpenters to refurbish their fleet.

Awards & Acknowledgements

• Bonuses for most productive representative, acknowledgement for customers returning that had requested to be removed from our listings. Most calls made in a scheduled day. Having the experience to switch crews and work in any field they needed the experience.

Contact this candidate