Michigan University Customer Service

ABY MATHEWS

***.*********@*****.*** 248-***-**** Troy, MI 48098

Summary

Enthusiastic, Resourceful recent graduate with academic and professional background in healthcare. Ability to establish priorities and meet challenges head on.

Skills

• Expert in client – vendor relations

• Microsoft Office Proficient

• Experience in Clinical and Medical Office Workflow

• Team and Goal Focused

• Effective project and time management

• Strong Management Skills

Experience

Office Management Solutions Inc.

Windsor, ON

EHR Implementation Analyst

10/2018 - Current

• Manage eVisionCare EMR implementations and software onboarding for Optometry/Ophthalmologist Clinics across Canada

• Maximize standardization to include risk, and issue identification, mitigation, and resolution.

• Conducted management reviews and reports on EHR performance to support tactical and strategic improvement planning. Autism Centers of Michigan

Clinton Township, MI

Behavior Therapist

Technician

09/2019 - 06/2020

• Aided one-on-one ABA therapy session with children within the Autism Spectrum.

• Incorporated Applied Behavior Analysis therapy

interventions and techniques to support individuals with autism spectrum disorders.

• Implemented behavior intervention plans to motivate and help clients reach highest potential.

Crawl Walk Jump Run Therapy Clinic

Clinton Township, MI

Therapist Technician

01/2018 - 11/2019

• Set up various exercises and extrapolations for all therapists in site.

• Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.

• Assisted patients during physical therapy procedures to restore function and reduce pain.

Walgreens

Sterling Heights, MI

Customer Service Associate

05/2015 - 10/2015

• Processed more than $300000 in annual sales at cash registers in quick engaging and efficient manner.

• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education and Training

Central Michigan University Mount Pleasant, MI

Master of Science in Health Administration

Expected in 12/2023

Wayne State University Detroit, MI

Bachelor of Nutrition and Food Sciences (BA)

12/2020

Languages

English: y

Native/ Bilingual

Malayalam:

Professional

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