Reservations Manager Customer Service

Elizabeth M. Beck *** Sandhurst Drive

Edmond,Oklahoma 949-***-**** (mobile)

l *********@*****.***

Profile

·INSIDE SALES EXPERT-Extensive and Intensive experience with all aspects of inside sales.

·Very successful in Inbound, Outbound Cold calling, preferring inbound calls.

·High Volume Sales in Commissioned Sales Environment

·I have been very successful because I love Sales.

·Highly Productive in a fast paced environment where I am challenged to expand and grow my talent of subtle persuasion.

·I genuinely have an interest in providing solutions for each client's needs.

·Convincing, Highly polished Listening skills

·Able to demonstrate the benefits of my service and/or product that will fulfill their needs.

·Available, willing and able to work immediately. all required shifts, day or night.

·Authorized to work in the US for any employer

Work Experience

2018 Colonial Insurance, Outside Sales, Presentations to Companies to Sell Supplemental Insurance (1 year)

2017 Sprint Customer Service, Call Center

Heavy, High Volume Commissioned Sales-(Total 17 years experience) ACCOUNT BROKER, MONEX DEPOSIT COMPANY, Newport Beach, CA,2005-2012

( 7 years)

Responsibilities

· Outbound to prospective investors, inactive clients via Predictable Dialer w/ database "call-ins"

·Outbound to previous, inactive buyers to spark interest- updating them on current and projected economic market conditions.

·Managed my database w/ interested Prospects- kept meticulous, detailed notes from each call and follow up

·During interview & initial meeting w/ Director of Sales, I was informed that women were not successful in the Monex "culture" for various reasons. I was not deterred, but challenged by that statement.

·A high degree of Tenacity and Persistence were required to prove to myself, as well as to my supervisor that I would be successful at this position

·Highly Competitive environment . I was the only woman in the Trainee class of 15.

·Within the first 3 months,almost every person had dropped out or was fired.

·After 7 months, the position became "Commission Only".

·I built a substantial 'Book' of clients. In my first year, I was chosen to join the team with the Top producers and soon I was making 120k /yr.

·I Built, Maintained,Brokered, Leveraged, Traded, and Managed my $11 Million Book of Investors, many of whom were actively trading daily in and out of the Gold, Silver, Platinum and Palladium markets.

·I maintained a Client Base who bought metals through delivery to their homes.

·In addition to maintaining and managing my Trading clients, I continued to Build my 'Book', prospecting New Clients.

·I Initiated my own Self-Education, increasing my knowledge of the business by reading and collecting a personal 'library' collection on my desk for quick reference.

·I was able to quote from the references when speaking with a skeptical or objection filled prospect.

·The Training Manager, scoffed at my thirst for accurate facts, current market knowledge and my accumulation of books. He was soon borrowing my books. He then opened up a 'library' for the employees after seeing the interest the brokers were giving my books.

· The knowledge I gained, allowed me to Overcome Objections.

· I Opened More Leveraged Accounts (trading on 25% down, Monex backing the rest) than anyone else. (150 employees. My team was made up of 60.)

· I received an award for Opening the Most Leveraged Accounts.( I came in to work on Saturdays- not required - no one else did this regularly) at which time I became extremely profitable. I then accumulated my largest investors.

Accomplishments

·I accomplished success with hard work . Other employees acquired their accounts from previous employees whose 'books' were distributed to the same people each month.

· Undeterred and unafraid of new challenges.

· I found I that it was necessary for me to go above and beyond expectations to succeed.

·I excelled at this position, thoroughly enjoyed the work, learned much about the economy and what affected the dollar and the commodities market.

·I used this high interest and knowledge to start Charting on my own. I learned how to read the charts by utilizing different techniques.

·I Constructed charts of the gold and silver markets, thus having a wonderful tool that gave me an edge on informing my clients of what I could see from the activity overnight, comparing them from as far back as 10 years .

Outbound Sales Representative, GENEVA COMPANIES, Irvine, CA, 1998-2005

(7 years)

Responsibilities

·Outbound calls to privately held companies utilizing a Qualified Lead Database, Persuading Gatekeepers to allow me to talk to the owner.

·Quickly and Effectively engaged his/her attention long enough to convince them they were in the dark about the value of their company.

·I Educated the owner on how to valuate their business, the factors that determine that value they never realized, and the meaning of the Intangibility factor of valuation.

·The Goal was to not only sell them a seat at the seminar, but to convince them to register for a 37k Valuation at the end of the seminar.

·My compensation was based on the number of seminar attendees, and the number of attendees who then bought the evaluation.

Inside Sales Rep, GATEWAY EDUCATION CORPORATION, Anaheim, CA,1996-1998

(3 years)

HOTEL Industry- MANAGEMENT (Total 16 years experience) RESERVATIONS MANAGER, HYATT HOTEL CORP, Newport Beach, CA, 1993-1995

(2 years)

Responsibilities

·I was responsible for Interviewing, Hiring, Training, and Firing a Staff of 5 people.

· I performed Forecasting daily,weekly, monthly, yearly, presented at weekly staff meetings.

·I Updated Department Managers on Daily Expected arrivals, departures and stay overs.

·I Worked closely with the Sales Staff regarding the Groups, Conventions, and VIPs that were expected

, as well as special requests for room accommodations.

·I honored promised locations, special requests, resolved issues and discrepancies., functioning as the direct liaison between sales, front desk, and Convention planner. ROOM RESERVATION MANAGER, SHERATON HOTEL, NEWPORT BEACH, CA 1989-93

(4 years)

RESERVATIONS MANAGER, HILTON HOTELS, Oklahoma City, OK, 1979-1989

(10 years)

Education and Training

Granada High School, Livermore, CA (Graduated early- age 17) California State University, Hayward, CA, Liberal Arts program, Calculus,Psychology OSU Tech - Oklahoma City, OK, Computer Programming course Nursing Academy, Oklahoma City, Physician's Assistant Program- Physiology, Anatomy, Xray OU School of Hotel Management- Accounting Course, Hotel Management Course, OKC, OK Hilton Hotels, Courtesy Training Course for Managers, Dallas Texas Orange Coast City College, Newport Beach, CA-courses in Psychology, Nutrition, Visual Imagery

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