NANCY JOHNSON

Angus ON

adqdku@r.postjobfree.com 705-***-****

I am an enthusiastic, skilled individual with 3 years’ experience in the animal care industry/office administration exceling in customer satisfaction, enhancing client relations as well as contributing to overall revenue

CUSTOMER SERVICE/RECEPTION/ANIMAL CARE

HIGHLIGHTS OF QUALIFICATIONS

3 years’ experience in busy veterinarian office providing empathic, coherent communication with pet patients and family

Excellent command of medical terminology

●10+ years’ experience meeting and exceeding customer expectations

●Strong organizational skills, filing and maintaining medical and inventory records

●Dispensed medication, monitored stat machines, placed orders for veterinarians

●Excellent phone and computer skills

●Demonstrated accuracy in cash handling, credit card processing, and balancing transactions

●Calm demeanor and positive attitude; always respectful of co-workers and management

ACQUIRED SKILLS

Animal Care/Vet Assistant

●Use of muzzles and restraints, exams and treatments

●Trimming nails and scanning for microchips

●Excellent command of medical terminology

●Anesthetic monitoring, surgery prep, assisting in an array of dental and surgical procedures

●Monitored and documented any significant changes of the animal, relaying this information

hour by hour to pet owners and the veterinarian

●Discussed any blood results and future treatment via phone and in person

●Educated clients on animal health care and diet for all stages of pet life

●Placed all inventory orders for veterinarian office

●Adhered to the highest standard of safety, cleanliness and professionalism

Office Administration

●Accurately inputted data into the computer and maintained electronic database

●Operated various software programs including Microsoft Word, Excel, Internet and email

●Booked appointments for medical doctors veterinarians (AviMark EMR)

●Completed opening and closing procedures including cash reconciliation and bank deposits

●Managed time effectively, capable of multiple tasking and prioritizing to ensure the tasks at hand were completed

●Communicated professionally and with proficiency to clients via email

●Updated client files with attention to detail and in a timely manner

●Demonstrated accuracy in, cash handling, credit card processing, balancing transactions on a daily basis

NANCY JOHNSON

Angus ON

adqdku@r.postjobfree.com 705-***-****

Customer Service/Reception

●Answered telephone within two rings, assessed the nature of inquiry, directing calls appropriately

●Nurtured relationships with clients to promote repeat business

●Preserved client satisfaction by showing respect and compassion towards their pet’s needs

●Handled difficult situations with tact and diplomacy, with positive results

●Remained focused and maintained an order of professionalism in demanding situations

●Communicated information to customers about services, with clarity and accuracy

VOLUNTEER EXPERIENCE

Cashier/Organizer Clothesline-Contact, Alliston, ON 2016- Present

Dog Walker/ Care Provide Alliston Human Society, Alliston, ON 2012-present

EMPLOYMENT HISTORY

Assistant to the Chef Peake Barbecue 2019 – Present

Prep Cook Compass Group, Baxter Labs 2017 – 2018 Deli clerk Sobeys, Alliston, ON 2016

Veterinarian Assistant/ Receptionist Alliston Vet Services, Alliston, ON 2013 -2016

Customer Service Representative Water Depot, Alliston, ON 2009-2010

EDUCATION, CERTIFICATIONS & TRAINING

First Aid & CPR/AED level C, Red Cross (2019)

Food Safety Handler Certification, Georgian College (2019)

Smart Serve (2019)

Level 1 Assistant Cook Training, Georgian College (2019)

Ontario Secondary School Diploma, Father Patrick H. Fogarty, Welland, ON

References Available Upon Request

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