Night Manager Front Desk

LEE GREENSPAN

**** *. ********** ****., #****, Las Vegas, NV, 89117 C: 786-***-****

*************@*****.***

Professional Summary

General Manager and Director of Operations with diverse experience in all aspects of Hotel Operations Management. Has held long-term leadership positions within the Miami, Fort Lauderdale and Los Angeles \ West Hollywood markets. Core Qualifications

Intimate knowledge of the Miami, Fort Lauderdale and Los Angeles \ West Hollywood markets

Extensive experience in managing operational renovation projects

Long term experience in managing condo-hotels

Intensely focused on employee and guest relations with measurable results

Interested in a long-term career with an established resort Employment History

Guest Services Manager- The London West Hollywood at Beverly Hills Northwood Hospitality- West Hollywood, CA 06/2018 to 10/2020

Point of contact for all VIP bookings, including pre, during and post stay communications, amenity services, special requests and oversight of experience.

Responsible for MOD shifts requiring proficiency in front office management duties.

Direct reports include Valet, Bell Services, Concierge and Front Desk team members. Director of Guest Services- Margaritaville Hollywood Beach Resort 01/2017 to 07/2017 Coral Hospitality- Hollywood Beach, FL

Responsible for direct management of Concierge, Bell Staff, Greeters and Doorman

Lead role in all guest recovery efforts

Lead on creating and executing a comprehensive VIP program

Utilized LMS software for all scheduling

Utilized Opera, GoConcierge, Sertify, Prism and HotSos for daily operations

Managed a team of 25 team members directly and 40 indirectly Regional Director of Operations- The Gale, Kaskades and Sanctuary Hotels 01/2016 to 12/2016 Menin Hospitality- Miami Beach, FL

Managed re-launch of newly opened Kaskades Suites

Hired and trained new management for Gale, Kaskades and Sanctuary

Created and launched all new FOH SOPs for Gale

Created and budgeted 250k renovation of 15 guest rooms at Sanctuary

Created and implemented 2014-16 market segment and expense budgets for all four Menin Hotels General Manager- The Bentley South Beach 03/2014 to 01/2016 Menin Hospitality- Miami Beach, FL

Responsible for oversight of complete property renovation during hotel operation

Managed all renovation projects while re-vitalizing the hotel

Managed all HOA and condo owner matters

Hired and trained new managers

Managed all matters pertaining to three commercial units owned by the hotel (Bellini Italian Bistro, TGI Fridays, and South Beach Café)

Responsible for all budgeting and forecasting.

Lead role in matters pertaining to revenue management.

Measurable STR performance improvement. Q1 through Q4 2014 saw 20% growth in market share capture and led the comp set in Rev-Par and ADR for 48 weeks running. Night Manager- AFOM- Dir. of Guest Services- Front Desk Manager 05/2010 to 01/2014 Delano South Beach- Miami Beach, FL

Re-vamped overnight security in an effort to create a safe, enjoyable experience

MOD responsible for all operational needs daily

Review site and social media administrator

Executed flawless VIP experiences and handled all guest recovery situations

Improved Trip Advisor response rate from 50% to 95 Security Supervisor- Shore Club 02/2010 to 05/2010 Morgans Hotel Group- Miami Beach, FL

Responsible for all security and safety procedures during the overnight

Promoted to Night Manager at Delano (also Morgans Hotel Group) within 4 months References

Jeffrey Kulek- General Manager- The London West Hollywood ******@*************.***- 310-***-**** ext. 300

Kelly Kralik- Mortgage Loan Underwriter- Kinecta Federal Credit Union ************@*****.***- 764-***-****

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