CYNTHIA R. DIXSON

**** ****** *** ***** ** *****

201-***-****

adqdj5@r.postjobfree.com

PROFESSIONAL PROFILE

Manager Office Support, Customer Service, Accounting Supervisor and Services Administrator with expertise in, operations support, cost reductions/containment and process improvements. A creative and resourceful individual capable of managing multiple daily operations while supervising staff and directing complex projects. Possess superior communication and interpersonal skills, additional skills include advanced knowledge of Microsoft Word, Excel, Outlook, Profit Tools, Compliance wire Cargo Manager, SAP and Iris 2 database software.

Areas of Expertise

●Staff Training / Supervision

●Corporate Travel Management

●Credit and Collections

Accounts Receivables / Accounts Payables

WORK EXPERIENCE

TIAA COMMERCIAL FINANCE (Through Real Soft Staff.) Feb 2020 – June 2021

Credit & Collections Specialist

●Calling customers with outstanding account balances.

●Assist with billing errors & disputes.

●Review aging reports daily including providing invoices and account statements.

●Maintained a mandatory minimum of 50 outgoing collection calls per day.

HUSTON LUMBER (Through Atrium Staffing) May 2019 – Aug 2019

Credit and Collections Specialist

●Calling customers with outstanding accounts and collecting payment or setting up payment plans.

●Updating records to accurately reflect the communications had with customers.

●Reviewing the Aging Accounts Receivable Report and making sure all balances are collected.

●Entering new customer information.

●Processing payments and issuing refunds as required.

●Assisting the Accounting Team when needed.

HARBOR FREIGHT TRANSPORT Aug 2012 – Apr 2019

Credit and Collections Specialist

● Worked directly with all steamship lines to review and pay demurrage and per diem invoices

●Communicate with the Ocean Import Department to handle disputes of any per diem related charges

●Posted checks, wire transfer payments, and credit card payments into the Iris database, balanced receivable ledgers.

●Created weekly spreadsheets, communicated with customers daily regarding past due invoices via email and telephone correspondence.

●Assisted the accounting manager on multiple tasks including meetings with customers to discuss delinquent invoices and invoice discrepancies.

●Responsible for directly handling 150+ business accounts, monitoring payments, and handling rate disputes.

●Research, approve and process payment for per diem invoices received from all steamship lines

●Used Salesforce, SAP, and Microsoft Excel in maintaining customer information.

MITCHELL BERGER LAW OFFICE Nov 2011 – Aug 2012

Receptionist/Administrative Specialist (Temporary Position)

●Sorted incoming mail and processed certified mail and lawyer service documents.

●Opened and closed files.

●Assisted with various miscellaneous tasks including but not limited to setting up meetings with the attorney and clients.

MARINE CONTAINER SERVICE May 2011 – Aug 2011

Customer Service Dispatcher

●Entered work orders and ensured the accuracy of all bills of lading.

●Scheduled and dispatched drivers to appropriate locations according to customer requests or specifications.

●Conferred with customers or supervisors to address questions, problems, and requests.

●Monitor personnel or equipment locations and utilization to coordinate service and schedules.

●Received and prepared work orders and run schedules.

CHINA OCEAN SHIPPING CO. Sep 2007 – Nov 2009

Corporate Travel Supervisor/Administrator

●Handled travel arrangements, reservations and car rental service for employees locally and internationally.

●Negotiated hotel rates and service contracts with hotels, travel airlines, and other partners.

●Planned and hosted company luncheons and executive meetings.

●Responsible for processing and obtaining personal information for visas and passports for foreign employees.

●Conferred with employees to determine their service requirements and travel preferences.

●Planned routes, itineraries, and accommodation details to ensure standards were met.

Corporate Accounting Supervisor Mar 2000 – Sep 2007

●Supervised the credit and collections department responsible for directly handling 150+ business accounts.

●Supervised the activities of two collections agents, an accounting and accounts receivables coordinator

●Posted checks into the Iris database, balanced receivable ledgers.

●Created weekly spreadsheets, communicated with customers daily regarding past due invoices via email and telephone correspondence.

●Assisted the accounting manager on multiple tasks including meetings with customers to discuss delinquent invoices and invoice discrepancies.

EDUCATION

JERSEY CITY STATE COLLEGE Major: Psychology

Minor: Business

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