Customer Service Representative
Resume:
TYTEONA SMALLEY
RESUME
**********@*****.***
EXPERIENCE
HUMANA PHARMACY, Raleigh, NC - Customer Service
Representative
SEPTEMBER 2016 - MAY 2019
● 55-60 inbound calls
● Refill prescriptions for medicare members through mail order
● Track orders
● Educating members on medicare insurance policies
● Documentation, creating inquiries
● Outbound calls to doctors and pharmacy technicians
● Medical terminology
● Documenting for encounters with patients
● Relationships with provider offices
MANPOWER, Cary, NC - Customer Service Representative May 2019 - DECEMBER 2019
● 50-60 inbound calls
● Annual enrollment for medicare members
● Educating members on their enrollment plans for health insurance Blue Cross Blue Shield, Durham, NC - Intake Specialist December 2019 - December 2020
● 50-60 inbound calls.
● Started prior authorizations for providers and nurses
● Creating inquires and cases
● Documentation and check case statuses
● Documenting the prior authorizations
● Close relationships with the providers offices calling to start the prior authorizations
● Relationships with health insurances to educate the providers on patients insurance
AT&T Sales - Sales Agent - February 2021 - August 2021
● Door to door sales
● Convert customers over to AT&T Fiber Optic services
● Commision base
● Team trainings every morning
CIOX, REMOTE JOB - Data Entry
September 2021 - February 2022
● Sort faxes for patient information for doctor offices
● Weekly team meetings
● Sent emails
● Documenting case by case
EDUCATION
HERITAGE HIGH, Wake Forest, NC- High School Diploma SKILLS
● Familiar with medical terminology
● Writing skills
● Excellent English
● Technology Savvy
● 7+ years of customer service experience
● 4+ years of sales and marketing
● Fast learner
● Professionalism & Efficiency
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