Csr Customer Care

John Hoerauf

***** ** ****** ** *** **

Tigard, OR 97223

Phone: 503-***-****

E-Mail: *********@*****.***

Professional Summary

Resourceful Co-Owner talented at developing innovative business solutions to meet customer needs. Background in consulting with outstanding communication and presentation skills. I also have experience is Marketing, advertising, Contract negotiations, Operations management and accounts receivable/payable. I have excellent computer and communication skills, am well organized and a problem solver.

Work History

Palm Harbor Homes

Outside Contractor, Portland, OR Jan 2005-Jan 2015

Provided an elevated customer experience to generate a loyal clientele.

Politely assisted customers in person and via telephone.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

The Works House Cleaning and Maintenance

Co-Owner, Portland, OR Jan 2005-Jan 2015

Increased volume of business by 30% by following up on leads, cold calling and networking.

Managed business finances, including paying vendors and suppliers for products services rendered.

Prospected to obtain new accounts while maintaining relationships with existing accounts.

Prepared income statements and balance sheets and projected cash flow.

Monitored income expense sheets to track and adjust expenses.

Education

Adrian Wilcox High School, Santa Clara, CA 1978

GED

Additional Information

Outside Contractor excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Patient and empathetic Outside Contractor with extensive background in conflict resolution and customer care.

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