Customer Service Lotus Notes
Resume:
JAMES ROBINSON
*************************@*****.***
Techincal Skills: SAP, Microsoft Office Suite ( Pivot Tables, V.Lookups ), Lotus Notes, AS400, QuickBooks, PeopleSoft, Admar, Broadway, Bookkeeping
PROFESSIONAL EXPERIENCE:
FREDERICK WILDMAN
Collections Specialist Jun 2019 Dec 2021
Prepare new customer & vendor files
Respond prompty to all sales reps and customer's concerns.
Resolve all A/R and A/P-related issues.
In addition, clerical duties as well as audit support.
Settle chargeback discrepancies on customer's statements.
Reviewed orders on credit hold at multiple points daily to make timely hold releases.
TANNER BOLT: constructions & tools supply's Jan 2017 Jun 2019
Credit and Collections
Responsible for contacting customers regarding all past due invoices, and discrepancies.
Determining amount owed per each contract, identified past accounts over 60days.
Follow-up on payment status for all skipped invoices. Arrange payment plans.
Researched and resolved disputes or chargeback.
Prepare weekly and monthly excel reports on the customer's status on all accounts balance for collections.
Reviewed daily bank remittances with accounts receivable files to ensure proper application to clear invoices.
Made timely and accurate determinations on PO-driven vendors allowing for amendments to related invoices
LAVAZZA : Premium Coffee Mar 2015 Dec 2016
Collections and Deductions
Performed heavy volume collection calls 70 to 100 calls on a daily.
Responsible for maintaining accounts such as Costco, Whole Foods, Fresh Direct, Fairway, Kroger’s, UNFI, and Amazon.
Reconciled accounts with credit and payments.
Contacted clients about short-paid invoices requested documentation for open deductions.
Identified trends in deductions, such as shortages, damages, and pricing issues.
Reviewed all deductions disputes related to routing and transportation shipments.
Prepare aging reports from SAP for account analysis, follow-up with clients as required.
Prepared various excel reports for management using A - pivot table and V-lookup functions.
Request supporting backup as needed to review and confirm deductions related to approval to promotions taken
Liaison for International Spanish clients.
C2 Imaging : Print group Oct 2013 – Jan 2015
Collections / AR
Prepare aging reports every to identify past due accounts from 60 to 120 days.
Perform high-volume collection calls on key accounts (Bloomingdale’s, Macy’s, Saks Fifth Avenue) for print advertising.
Reviewed new client credit reports and determining credit risk negotiated credit limits. Collaborated with the sales team on delinquent accounts.
Provided customer service for an average of 35 customers per day, answered customer inquiries, and addressed concerns, ensuring customer satisfaction. Maintained heavy interaction with the sales and logistics department to resolve chargeback issues.
Identified problem areas and assisted in implementing solutions.
Fox News Network : News Network May 2009 – July 2013
Collections / AR
Review aged receivables ledger and perform daily collection calls on accounts in regards to outstanding balances.
Analyzed cash received and not posted as well as open credits to be reconciled. Created spreadsheets for B2B accounts detailing a list of all invoices aged 45 to 120 days past due.
Performed 70 to 100 collection calls per day and follow up with courtesy reminder emails for all invoices within 30 days of payment terms.
Provided strategic recommendations on credit and collection issues based on key observations of indicators/trends for internet/commercial customers.
Settled discrepancies directly with sales representatives and buyers
Provided excel reports monthy to the accounting team to ensure accurate A/R accruals are posted.
Review allowance charges against contractual agreement to ensure client deliverables meet contract terms.
Applied credit to corresponding invoices with approval for return authorizations. Reviewed all reports regarding aged AR to submit to upper management to ensure the department is running with organizational standards.
Communicated with logistics EDI department on EDI issues regarding all EDI client's valid invoice transmissions.
Direct client account liaison for accounts including GEICO, Jos A Bank, Macy's, Coca-Cola, Budweiser, and Amazon.
Facilitated A/R monthly meeting with CFO and Controller.
EDUCATION: Hunter College, New York, N.Y Bachelor of Arts in Business Law
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