Workshop Manager Assistant Service

Rajesh Karunakaran

Professional Experience

Assistant Service Manager

Senior Service Advisor

******.********@*****.*** +971-**-*******

LinkedIn.com/rajeshpkadavil Mashallah building, near Al Quds road, Al Sawan street, Rashidiya, Ajman

Assistant Service Manager at Juma Al Majid Est. (Hyundai & KIA) July 2015 - June 2020

Juma Al Majid Est. - Exclusive dealer for Hyundai & KIA Motor vehicles

• To initiate actions in all service functions of the branch in order to achieve business objectives and to ensure profitability, repair quality and effective customer service

• Co-ordinating after sales follow up with customers and maximizing annual maintenance contracts.

• Ensure the effective achievement of the branch service function objectives through the leadership setting individual objectives, managing performance, developing and motivating staff

• Improving and promoting service contracts with the objective of maximizing profits and customer satisfaction.

• Assist workshop team for technical & diagnosis support in critical situations.

• Monitor productivity, efficiency, workshop utilization and to ensure the technician allocation, clock in/out mechanism are in proper function.

• Monitor Customer Satisfaction Index pertaining to the branch Service function, in order to determine the extent of customer satisfaction and identify steps for improvement in quality.

• Orientation of team towards customer delight by providing on job coaching and to ensure customers are attended and served with courtesy and professionalism.

• Conducting frequent brainstorming discussions on quality improvement at each level of service functions.

• Receive the accident claim's and contacting the insurance company Major duties: Responsible for complete customer care in terms of

• Attending the customers, formulating customer queries relevant to service/repair actions, pricing and converting the queries to job orders including initial documentation.

• Preparation of job cards and co-ordination with service section enabling successful completion of each job as planned.

• Day to day planning of service activities of the department.

• Resolving all warranty claims.

• Review of work load of the service section and plan job order queue amicably with the customer priorities as well as business prospects and company policies..

• Organizing in-house as well as external training for the service department. November 1998 - June 2015

Workshop Manager Feb 1991 - May 1998

Al Kayed Work shop, Dubai, Authorized service & repair establishment for Mercedes Benz vehicles Managed dual responsibilities as Workshop manager and controller

• Supervise, manage and monitor automotive service technicians and repairers.

• Co-ordination with Service department in completing each job order with maximum efficiency.

• Quality inspection of all critically repaired vehicles to ensure perfect delivery.

• Co-ordinating all training programs to the service team

• Control of Inventory section for efficient inventory management.

• CRM operations

• Day to day management of all Workshop activities

• Leading frequent formal and informal gatherings and brainstorming discussions on quality improvement at each level of service functions.

• Organizing in-house as well as external training for the service department.

• Leading frequent formal and informal gatherings and brainstorming discussions on quality improvement at each level of service functions.

• Conducting tool box meetings and refresher programs on safety at workplace.

• Encouraging the service personnel individually and as team in achieving the targeted goals.

• All documentation including job reports and invoicing.

• Co-ordinating after sales follow up with customers and maximizing annual contracts

• Identified problems and needed services of customers based on customer's description of symptoms

• Greeting customers as they arrive at the dealership for automotive appointments

• Performing visual inspections, conduct road tests, checking service vehicle history and verifying warranty coverage for customers and internal vehicles

• Collaborating with sales department on all repair services for new and used vehicle inventory Service Advisor March 1989 - September 1990

Al Habtoor Motors, Authorized dealer for Mitsubishi motors in UAE Education

Personal Details

Bachelor of Arts (BA – Economics)- University of Kerala 1983 Diploma in Automobile Engineering- Board of Technical Educations Kerala 1985 Rajesh Poovathumkadavil Karunakaran

Nationality: Indian

Languages: English, Arabic, Hindi, Malayalam

Visa Status: Family dependent visa

Driving License: Holding valid U.A.E Driving License Contact Details: Mobile: +971-**-*******, ******.********@*****.***

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